Front Office Manager (Overnight Relief) - Aman New York

Join our team  in Aman New York.  East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.   

Main Responsibilities

• Represent the property and the management by projecting a positive hotel image through excellent communication, efficient problem solving, and taking responsibility of guest needs
• Motivate and develop Front Office Team Members to be proficient in all Front Office operations
• Oversee the Door and Page operations
• Handle projects, upsells, audits, tips collection, creation of Standard Operating Procedures based on needs
• Promote a teamwork environment between the Front Office and other departments
• Create a positive learning environment for Front Office and staff of other departments
• Review arrivals, departures, and future reservations for appropriate room assignments and billing setups
• Monitor daily activities and itineraries of guests, and ensure information is disseminated to Front Office team members
• Represent Director of Front Office/Assistant Director of Front Office in their absence.
• Ensure Aman New York standards are being met and always maintained.

  Main Qualifications

• A 4-year degree or equivalent in hospitality or related studies
• Must have worked in a luxury hotel at the Front Office at least 2 years
• Must have excellent organizational skills, and excellent verbal and written skills
• Must be proficient in Windows, Word, Excel, PowerPoint. Opera PMS knowledge is preferred.
•  Ability to stand for extended periods of time, lift, push, items, equipment, and packages of up to 20 lbs.
•  Ability to stand during a full shift.