What are the responsibilities and job description for the Front Office Manager (Overnight Relief) - Aman New York position at Aman?
Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.
Role
The Front Office Manager is responsible for managing, directing, assisting and ensuring the completion of Front Office functions while supporting Aman New York’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit daily to ensure Guest and Team Member Satisfaction. This role rotates shifts with the Night Manager.
This position has an annual compensation range of $84,000 to $86,000.
Key Responsibilities
At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.
Role
The Front Office Manager is responsible for managing, directing, assisting and ensuring the completion of Front Office functions while supporting Aman New York’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit daily to ensure Guest and Team Member Satisfaction. This role rotates shifts with the Night Manager.
This position has an annual compensation range of $84,000 to $86,000.
Key Responsibilities
- Represent the property and the management by projecting a positive hotel image through excellent communication, efficient problem solving, and taking responsibility of guest needs.
- Motivate and develop Front Office Team Members to be proficient in all Front Office operations.
- Oversee the Door and Page operations.
- Handle projects, upsells, audits, tips collection, creation of Standard Operating Procedures based on needs.
- Promote a teamwork environment between the Front Office and other departments.
- Create a positive learning environment for Front Office and staff of other departments.
- Review arrivals, departures, and future reservations for appropriate room assignments and billing setups.
- Monitor daily activities and itineraries of guests, and ensure information is disseminated to Front Office team members.
- Represent Director of Front Office/Assistant Director of Front Office in their absence.
- Ensure Aman New York standards are being met and always maintained.
- A 4-year degree or equivalent in hospitality or related studies.
- Must have at least 1 year of Front Office experience in a leadership role .
- Must have excellent organizational skills, and excellent verbal and written skills.
- Must be proficient in Windows, Word, Excel, PowerPoint. Opera PMS knowledge is preferred.
- Ability to stand for extended periods of time, lift, push, items, equipment, and packages of up to 20 lbs.
- Ability to stand during a full shift.
At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.
- Comprehensive and generously-subsidized health benefits program
- Safe Harbor 401K Plan
- Complimentary Stays at other Aman properties
- Discounts at Aman New York restaurants and Aman Retail online store
- Wellness events throughout the year
Salary : $84,000 - $86,000
