What are the responsibilities and job description for the IT Technician position at 7N USA, Inc.?
Job Details
The IT Technician will be responsible for ensuring that client related technical issues are resolved in a quick and proper manner. This position will require significant interaction with internal clients, IT associates, and third-party service providers. Position requires a strong bias towards service, quality, and customer satisfaction.
The Location:
This position is based in our Greendale, IN site
TEMP TO HIRE - ONSITE - SHIFT - MON-FRI 9AM - 5PM (May work additional hours when needed)
Key Competencies
Must have excellent understanding of personal computers, peripherals & associated accessories. Solid
understanding of personal computing applications (MS-Office 365, Teams, Visio, Outlook, etc.).
Excellent working knowledge of networks and server infrastructure.
Good working knowledge of business applications.
Responds directly to clients regarding routine requests in a timely manner.
Assists colleagues in providing counsel to others on complex issues; aids in the development of strategies for achieving client goals.
Good analytical and problem-solving skills, with strong attention to detail.
Strong interpersonal skills with excellent written and verbal communication abilities.
Self-motivated with the ability to function independently in a deadline driven work environment.
Good understanding of computer systems validation is desired.
Key Responsibilities
Understands basic user technology issues and provides solutions based upon basic proven methods.
Researches, evaluates, and provides technical solutions to address defined business requirements. Identifies alternatives and present recommendations that meet user needs and comply with established standards.
Interacts with clients to process basic service requests or resolve basic technical problems.
Replaces and rebuilds hardware components as needed.
Installs/removes/configures basic software applications.
User account administration
Procurement in accordance with corporate guidelines
Compliance with purchasing licensing guidelines
Coordinate local support vendor relationships
Ensures compliance with system patching & AV requirements
General site application support & troubleshooting
General network, telecom & server support
Ensures call tickets are updated and closed in a timely manner. Escalates calls to manager and other teams as required.
Understands and complies with relevant Standard Operating Procedures.
Flexible on-call time for emergencies and special projects.
Effectively communicates clear, concise, and accurate status as required.
Provide updates of specific site requirements.
Other duties as may be assigned or required.
Requirements
Associates degree in Computer Science or related discipline. Equivalent work experience will be considered.
Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired.
Minimum of 4 years relevant direct technical support experience.
Work experience within a pharmaceutical manufacturing and/or laboratory environment is preferred but not required.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to speak English.
Ability to work effectively under pressure to meet deadlines. Individual may be required to sit, stand, walk
regularly and occasionally lift 0-50 pounds. Be accessible to general office, laboratory & manufacturing areas and use required office equipment. Specific vision requirements include reading of written documents and frequent use of computer monitors.
Must be able to work non-standard hours (weekends, evenings, nights) as needed
