What are the responsibilities and job description for the Operational Specialist position at 7th Avenue?
Job Title : Operations Specialist
Department : Operations
Reporting To : Head of Operations - J.R. Weinberg
Location : Hybrid Remote in Los Angeles, CA, 90046
Pay Rate : Salary / 65,000-85,000 per year BOE
Company Overview :
7th Avenue () is a digitally-native furniture brand offering products that marry luxury design with functional day-to-day features. Our main product is a modular sofa collection we call “The World’s Greatest Modular Sofa” that includes features such as endless modularity, water-repellent and stain-resistant fabrics, removable and machine-washable covers, memory foam cushions, and many more. All products are sustainably-built, free from harmful chemicals, and designed to last 10 years or more.
Objective / Purpose :
We are currently looking for an Operations Specialist who will be responsible for managing our outbound order flow while ensuring inventory integrity issues are raised quickly to management. The ability to utilize quickly changing systems and processes will be a key long term success factor for this position.
Roles & Responsibilities :
- Ensure all outbound FedEx orders are shipped on a timely basis. No late orders where inventory is fully allocated.
- Daily review of inventory availability and ensuring orders are allocated.
- Monitor inventory levels to ensure adequate stock is maintained.
- Coordinate Returns and Cancellations, once approved by manager, to ensure system alignment and customer satisfaction.
- Complete order requests and modifications from all parts of the company (Sales / Marketing / Concierge).
- Communicate with a sense of urgency to our warehouse and management team.
- Assist in updating appropriate operational SOPs.
- Meet our Inbox 0 KPI where we respond to all inquiries by the end of the day.
- Maintain accurate records and databases related to operations.
- Ensure the timely completion of tasks and projects.
- Weekly and Monthly reporting of KPIs and tracking statistics.
- High level of order auditing to ensure goals and objectives are met.
- Continuous improvement recognition of current processes to ensure constant efficiencies are being brought to the position.
Qualifications :
Job Type : Full-time
Pay : $65,000.00 - $85,000.00 per year
Benefits :
Schedule :
Ability to commute / relocate :
Experience :
Work Location : Hybrid remote in Inglewood, CA 90302
Salary : $65,000 - $85,000
