What are the responsibilities and job description for the Customer Service Manager position at 84 Lumber?
Overview
The Customer Service Manager is responsible for assisting salespeople in managing their customer accounts. This position is also responsible for assisting the store’s customers by addressing inquiries and resolving complaints. The Customer Service Manager will order and process materials as well as assist with back charging.
Responsibilities
Customer Service
Strong Communication Skills
Detail Oriented
Sourcing Material
Accounts Receivable
Qualifications
Interface with customers, providing updates on delivery and schedules
Facilitate the resolution of problems and issues between customers and production
Provide detailed updates on shipments, tracking data, ship-to-date counts and remaining deliveries
Direct order entry/processing, ensuring orders get put to the floor in a correct and efficient manner
Provide support to sales and customers with pricing information and other inquiries
Other duties assigned by management
The Customer Service Manager is responsible for assisting salespeople in managing their customer accounts. This position is also responsible for assisting the store’s customers by addressing inquiries and resolving complaints. The Customer Service Manager will order and process materials as well as assist with back charging.
Responsibilities
Customer Service
Strong Communication Skills
Detail Oriented
Sourcing Material
Accounts Receivable
Qualifications
Interface with customers, providing updates on delivery and schedules
Facilitate the resolution of problems and issues between customers and production
Provide detailed updates on shipments, tracking data, ship-to-date counts and remaining deliveries
Direct order entry/processing, ensuring orders get put to the floor in a correct and efficient manner
Provide support to sales and customers with pricing information and other inquiries
Other duties assigned by management
