What are the responsibilities and job description for the Customer Service Manager position at Entergy?
Job Title : Customer Service Manager
Work Place Flexibility : Onsite
Legal Entity : Entergy New Orleans, LLC
This position may be filled as Customer Service Manager I or II based on the identified candidates’ experience and qualifications.
JOB SUMMARY / PURPOSE
Responsible for maintaining relationships with local governmental, mid- market commercial customers and community constituents, complaint / issue resolution and overall responsibility for improving customer service in the region. This job will have a specific focus on creating and maintaining relationships with the local hospitality industry and the restaurant industry in particular.
JOB DUTIES / RESPONSIBILITIES
Customer Service Manager I
- Perform routine tasks designed to develop and enhance Customer Service experience.
- Understand and promote 'Premier Utility' mindset.
- Responsible for customer support during storm and emergency response events.
- Must be a self-starter with strong project management ability.
- Must possess a strong understanding of operations, service requirements, regulatory regulations, company policies and ability to acquire knowledge of Entergy applications.
- Able to understand Entergy's value-added services, ability to uncover growth opportunities and provide referrals to appropriate group to secure added value service with the customer.
- Provide leadership and coordination as needed between operations and engineering to provide seamless service to customers and external constituents.
- Excellent communication and presentation skills.
- Responsible for maintaining relations with local governmental, business and community constituents, , complaint / issue resolution working with Customer Service Support group and overall responsibility for improving customer service in the region.
- Interact with Business and Economic Development department on site selection and other business growth opportunities.
- Requires after hours & weekend availability during normal operations and extended support during storm events.
- Engagement with assigned managed accounts to identify and pursue revenue growth and sustainability opportunities. Collaborate with internal stakeholders to achieve established revenue and sustainability targets.
Customer Service Manager II
MINIMUM REQUIREMENTS
Minimum education required of the position
Minimum experience required of the position
Minimum knowledge, skills and abilities required of the position
Any certificates, licenses, etc. required for the position
LI-ONSITE
LI-DH1
Primary Location : Louisiana-New Orleans Louisiana : New Orleans
Job Function : Professional
FLSA Status : Professional
Relocation Option : No Relocation Offered
Union description / code :
Number of Openings : 1
Req ID : 117912
Travel Percentage : Up to 25%
An Equal Opportunity Employer, Minority / Female / Disability / Vets. Please click here to view the EEI page, or see statements below.
EEO Statement : The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility : Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities : As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and / or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Equal Opportunity
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS :
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and / or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note : Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
