BAC Member Services Rep 1 - PRN

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience. Location BLIRC Bronson Lifestyle Improvement & Research Center Title BAC Member Services Rep 1 - PRN Membership Staff are responsible for promoting the value of Bronson Athletic Club and showing potential members the benefits of belonging to a Bronson facility. It is the job of Membership Staff to generate revenue by bringing awareness of the facility to potential members in the Kalamazoo area. This is accomplished by researching and producing lists of target demographic areas, creating and mailing documents which are both inviting and enticing to prospects, and following up leads through correspondence; via email, personal notes, and phone calls. Membership Staff follow the same procedure in generating lists of previous members and contacting them with information about exciting promotions, programs, and amenities offered both at the club and at Bronson Methodist Hospital. It is vital that the incumbent maintains a poised and professional demeanor so that they are approachable and knowledgeable when members and prospective members inquire about the facility. Employees providing direct patient care must demonstrate competencies specific to the population served. Bachelor’s Degree in Business or related field or 3-5 years of sales/customer service experience required • Strong interpersonal communication skills • Must have computer proficiency with Microsoft Excel/Word/Outlook in building reports, creating mailings, running a mail merge, etc. Experience in Publisher and POS systems • Interpersonal skills are essential • Must be able to communicate clearly and in an informed fashion (verbally and in written form) Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. Involves regularly lifting of bulky or moderately heavy weights (i.e., up to 50 pounds), and occasionally assisting with heavier tasks or expending the equivalent effort in pushing, pulling, or otherwise handling material, equipment, and other objects. • Promotes the Bronson Athletic Club product, answering questions, and creating a desirable/family friendly environment for members and prospective members. • Communicates effectively on the phone and in person to convey information to prospective members, allowing them to make an informed decision about joining. • Gathers guest registration cards from Sales Director and generates thank you notes to follow up with prospective members. Makes note of special VIP guests who have 5 days to use the club and schedules a follow up call at that point to gauge interest in joining. • Reviews email inbox for inter-office communications as well as prospective member emails and follows up in a timely manner. • Generates reports in Jonas Software/Microsoft Excel to review previous members for promotional mailings. Generates mailer/labels/envelopes. • Generates reports in Jonas Software/Microsoft Excel to show prospective members that have already been toured, spoken with, or had information mailed to them. Follows up with phone call or promotional mailer. • Processes new members in the system: o Reviews completed application and entry into Jonas Software o Reviews “Bronson New Member Fact Sheet” points with member and obtains signature. o Reviews Jumpstart Program with new member and signs them up if interested. o Processes photo in system and prints new card. o Processes payment for initiation fee as well as any other necessary costs. o Answers any other questions or concerns – welcomes new members to the club. • Facilitates member resolution for any misdirected member/potential member when Membership Services is not available. • Works with Sales Director to develop demographic target lists based on member interest to being run through Jonas Club Broadcasting email promotional programs. • Works with Sales Director to develop member retention program which will be run on new Jonas Software. This retention program will include point accumulation/rewards program incentive special promotions. Shift Variable Time Type Part time Scheduled Weekly Hours 10 Cost Center 2713 Membership Sales (BLIRC) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson! Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. What’s more, our state-of-the-art, technology and evidence-based processes give us the tools we need to deliver the right care, at the right time. By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.