What are the responsibilities and job description for the Customer Service Representative position at 8700 SEW-Eurodrive, Inc.?
About the Role
Basic Purpose:
Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be handled with a view toward growth and long-term relationships while maintaining a consistent and businesslike attitude.
Pay: $20-$22/hour
Shift: 1st
Top Skills & Abilities for this role:
- Possess strong overall office skills, including use of computers, their applications, and other office equipment.
- • Must be able to prioritize and manage time effectively.
- • Ability to learn and understand the basics of power transmission equipment, associated nomenclature and catalog info
- • Ability to work independently and make decisions based on factual information received by analyzing and appraising customer needs.
- • Ability to learn and utilize the computer and work within the SAP Mapics System.
Top Actual Tasks in this role:
- • Be available as assigned to accept all calls in a professional manner, and determine the nature of the call. Take all possible action including research, working with computer, completing forms and other follow-up to expeditiously insure that accurate information and service is provided.
- • Obtain required information and respond when necessary to complete action on inquiries/requests received.
- • Complete appropriate paperwork and associated computer data/order entry to accomplish required actions.
- • Provide assistance to other employees in a businesslike and professional manner as required.
- • Edit orders accurately for input into SAP/Configurator.
A 10% shift premium is paid for 2nd and 3rd shift positions.
SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE!
There is no monthly premium required for Employee's coverage:
• Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage $125 annual reimbursement for purchase of eligible vitamins & minerals
• Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
• Disability - Includes both Short Term Disability and Long Term Disability
• Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment
• Timely Evaluations with potential for a pay increase - New Employees are evaluated every six months for the first two years then annually thereafter
• Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
• Holiday Pay - Twelve (12) paid holidays per year
• Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
• Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually
• Paid Parental Leave - To assist and support new parents with balancing work and family matters
• Onsite Clinic Services - On location medical services by licensed providers at no cost to employees
• Education Assistance Programs - Student Loan Repayment / Tuition Assistance options
• Counseling Resources - Easy and convenient access to professional counseling services online
• Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards
• Uniforms and Subsidies - Uniforms (for shop employees) are provided and a subsidy for the annual purchase of safety shoes is included
• Employee Assistance Programs - Five programs to help employees navigate challenging life circumstances
• Insure Choice Plan Group Discounts - Auto, Home, Pet coverage, Legal insurance, and more at a group discount rate
Additional job requirements and responsibilities would be discussed during the interview process.
Salary : $125
