What are the responsibilities and job description for the Discover Lead Generation Specialist position at 900 CMH Services Inc.?
POSITION SUMMARY
Clayton Discover Specialists are responsible for delivering prompt, accurate, courteous customer service via phone, email, text, or chat. They must be able to communicate closely with potential customers, Retail Home Centers, and Independent Partners to provide an excellent home buying experience. This position also requires the ability to be a team player and hit targeted goals.
POSITION DUTIES AND OBJECTIVES
- Assists Retail Home Centers and Independent Partners in marketing and communication with potential consumers.
- Provides highest quality leads to Home Centers and Independent Partners by discovering where a customer is in their home buying journey.
- Nurtures leads from various Marketing efforts to provide the best customer experience based on the customer’s individual needs and buying timeline.
- Responsible for scheduling customer visits to Retail Home Centers and Independent Partners
- Connect potential customers with a Home Consultant at the appropriate location
- Educate customers on Clayton Products
- Follow up on all leads and viewings
- Provide excellent communication skills with external and internal customers
- Ability to hit targeted goals
- Respond to Live Chats that are initiated through our website
- Respond to SMS texting and Digital platform messaging
- Executes error free data entry skills
- Exhibits great interpersonal skills, effective persuasive skills, and a strong desire to provide exceptional customer service
- Promotes teamwork and success for the department/company
- Promotes company image through professional service and actions
- Performs other duties as assigned
REQUIREMENTS AND QUALIFICATIONS
- High School Diploma or Equivalent required
- Must be available to work shifts in the evening until 8:00pm and some Saturday shifts
- Computer competency with Microsoft Office and typing skills at minimum 25 wpm
- Great attention to detail and organizational skills
- Ability to work in a team environment and goal driven
- Willing to learn, hard-working, determined, and assertive
- Bilingual, Spanish-Speaking a plus
Level 7
Why Clayton?
Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
Clayton is proud to have earned spots on the following Forbes lists: America’s Best Employers, America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women.
At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.
Clayton’s Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga / barre studio, volleyball and basketball courts, walking paths, and a disc golf course.
Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Business Unit - B00015
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