Senior Associate, Operation Services, Tax Research/Property

Make an impact with the power of your ideas

Cotality is no ordinary company. We’re the only holistic data, insights and workflow solutions provider for the property ecosystem—serving industries ranging from real estate to public policy to retail—and counting. Together, we're making the complex more seamless, more unified and more resilient to whatever the future may hold.

Cotality is committed to investing in the most talented employees providing them with career advancement opportunities, and supportive, visible, and trusted leadership. We foster a collaborative culture with work-life balance. At Cotality, you will be a part of an inclusive enterprise team that does impactful and meaningful work, shaping the future of the property industry and beyond.

Job Description:

As an Operations Services Specialist, you’re leveraging your industry expertise to create actionable solutions for the most challenging operational issues.  These issues often span multiple processes and functions and require fresh and innovative thinking to navigate the ever-changing environment in which we operate. You thrive on the challenges that come with analyzing complex problems, influencing outcomes, and driving change.

Your primary responsibility will be to provide expertise within a functional team to deliver projects, solutions or services that result in exceptional client satisfaction to prevent the loss of property. To excel in this role, you will continually engage and motivate yourself by applying your industry expertise and critical thinking skills to find solutions through complicated research and detailed analysis of data. We foster a learning culture that encourages personal and professional development, enabling you to thrive and reach your full potential.

JOB DUTIES

• Serve as a SME (Subject Matter Expert) within assigned functional area to prevent the loss of proprerty.

• Manage tasks and projects while meeting established deadlines 

• Analyze data, gathering insights and modeling solutions 

• Solicit input and ideas from others in consideration of recommendations  

• Collaborate with leaders, associates, vendors and/or other business partners to plan, develop and execute key projects and initiatives  

• Develop meaningful insights and recommendations to help provide solutions to complex and challenging operational problems 

• Deliver exceptional customer service 

• Effectively display the ability to manage time well by completing all work types with the established deadlines, setting appropriate work-related priorities, concentrating on the main objectives, and avoiding unnecessary interruptions  

• Duties may vary based on areas of focus (Payments, Refunds, Procurement, Field Procurement, Non-Escrow, Funds Management, Flood Search, Tax Search, Data Integrity, Commercial Tax)  

Job Qualifications:

• High school diploma, GED or equivalent required; Bachelor’s degree preferred 

• 6 years of relevant experience with a proven track record of exceeding standards related to proficiency, quality, competency and job knowledge  

• Client service-oriented experience required   

• Subject Matter Expert level knowledge of process-specific platforms, programs, processes and/or clients

• Technical subject matter expert of specific tasks or work processes 

• Ability to resolve escalated issues 

• Effectively manage resources    

• Advanced problem-solving skills 

• Ability to communicate confidently and effectively with all levels of the organization, specifically the ability to tell a story with supporting data 

• Strong project management, analytical and interpersonal skills  

• Ability to work independently, as well as in a team environment, to achieve set goals and complete assignments within established parameters and deadlines 

• Technically savvy with a proficiency to learn new systems and applications; proficient with MS Office  

• Ability to cultivate and maintain collaborative working relationships 

• Proven ability to gather and analyze data from multiple sources, and prioritize multiple work assignments 

• Excellent verbal and written communication skills with an ability to articulate complex ideas 

• Demonstrate behaviors that align with our values and foster an inclusive culture 

• Willingness to continuously learn and develop 

• Adaptable in an ever-changing environment

Cotality benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range. 

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Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. ​

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Please apply on our website for consideration.​

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