What are the responsibilities and job description for the Customer Service Representative position at A-1 Heating Cooling and Electrical Inc?
About us
A-1 Heating Cooling and Electrical Inc is a small business in Clarksville, TN. We are professional, agile, innovative and our goal is to find a dispatcher/receptionist. We are looking for someone who learns quickly and is ready for a fast paced environment.
Our work environment includes:
- Modern office setting
- Growth opportunities
- On-the-job training
Our company is seeking a Dispatcher/Receptionist with a proven track record of providing high levels of customer service by acting as the liaison between customers and the rest of the company. The right candidates will be located in an office and will be responsible for answering calls and responding to emails, performing administrative duties and liaising with the customer service supervisors.
Responsibilities:
- Receive requests and questions from callers.
- Document issues in a database.
- Maintain logs.
- Listen to customers' problems and try to solve them.
- Answer customers' questions on the phone and refer them to the appropriate person.
- Keep track of customer preferences, personal information, and complaints.
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Holidays
- Monday to Friday
- No weekends
Experience:
- Dispatching: 1 year (Preferred)
Work Location: In person
Salary : $13 - $14