Plumbing Manager

Job Description

Job Description

About the Role : As a Residential Service Plumbing Manager, you will be responsible for overseeing our residential plumbing service department and ensuring the delivery of top-quality service to our valued customers. Your leadership abilities, technical expertise, and commitment to customer satisfaction will be instrumental in driving the success of our plumbing division. We offer competitive compensation, comprehensive benefits, and a supportive work environment where you can thrive as a leader.

About Us : We're Paradise Plumbing, Air & Electric - your friendly neighborhood home service experts, excelling in HVAC, plumbing, and electrical services. Our exceptional service sets us apart, and our dedication to making our customers smile has earned us a stellar industry reputation. At Paradise, we’re not just about servicing homes but also about building strong relationships with our customers and creating a paradise for our employees to work in.

Key Responsibilities :

• Lead, mentor, and motivate a team of residential plumbers, providing guidance and support to maximize their potential.
• Oversee all aspects of the residential plumbing service department, including scheduling, resource allocation, and project management.
• Ensure the timely and efficient completion of plumbing service calls, repairs, and installations.
• Conduct regular performance evaluations, provide constructive feedback, and implement training and development programs to enhance the team's skills.
• Foster a customer-centric culture within the plumbing department, emphasizing exceptional service, professionalism, and attention to detail.
• Collaborate with other department managers to streamline operations, optimize resource utilization, and enhance overall customer experience.
• Maintain a high standard of workmanship, ensuring compliance with industry standards, local codes, and safety regulations.
• Develop and maintain strong relationships with customers, addressing any concerns or issues promptly and effectively.
• Implement and monitor key performance indicators (KPIs) to track the department's performance and identify areas for improvement.
• Stay updated on industry trends, advancements, and best practices, and share knowledge with the team to promote continuous learning and growth.
• Manage inventory, equipment, and supplies, ensuring they are well-maintained and readily available for service calls.
• Collaborate with the sales and marketing teams to identify opportunities for business growth and develop strategies to attract new customers.
• Uphold company values and policies, consistently representing the company in a professional and ethical manner.

Qualifications :

Interpersonal Qualifications :

Why You’ll Want to Work Here :

Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30 leading local brands across 16 states, and we are rapidly expanding our footprint.

We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values – winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies with over $5bn of assets under management, and ZBS Partners, a leading roll-up incubator.

Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.