Specialty Services Manager

A-1 Pest Control is hiring a SPECIALTY SERVICES MANAGER for our Lenoir office.

About A-1 Pest Control: When businesses and homeowners are looking for effective pest and termite control services with lasting results, A-1 Pest Control is the company they can trust. Our family-owned and operated pest control company has been protecting residential and commercial properties from pests and termites, and the problems they cause for over 50 years. With roots in Lenoir, A-1 Pest Control has grown to serve western North Carolina and portions of the Piedmont region, including Lincoln, Gaston, and Iredell counties.

A Team People Trust: At A-1 Pest Control, we hire only qualified, honest, and dependable people to serve our customers. Our sales, service, and administrative teams are professionals who are committed to exceeding the expectations of our customers.

Here are some of the responsibilities for our Specialty Service Manager:

• ing termite treatments, working in crawlspaces for encapsulations, or assist in wildlife removal.
• Optimize routes by using a combination of optimization software and knowledge of customers, technicians, and territories.
• Build a professional service team, by strategically training, developing, and monitoring; and by coaching, counseling, and redirecting.
• Develop sales opportunities with current customers, by teaching technicians how to identify and capture leads.
• Build and maintain relationships with key customers, through regular contacts including phone calls and personal visits.
• Sell new accounts by networking, proactively seeking referrals, and cold calling; and encourage technicians to seek new accounts.
• Maximize efficiency use of company resources, by managing and monitoring usage of materials, equipment, and time; and addressing issues.
• Ensure compliance with all company and governmental rules and guidelines, through training, monitoring, and accountability systems.
• Generate service reports using company-provided data and technology.
• Create a team that cares about customers, the company and one another, by promoting a positive and rewarding work environment.
• Utilize a variety of teaching methods, including ride-alongs, one-one-one meetings, and by planning and leading group training.
• Maintain a production budget that will have the team hit its 20% goal every month.
• Perform routine truck and equipment inspections. This position will be directly responsible for the equipment/vehicle loss and damage.
• Maintain a 20% production increase month over month versus previous year
• Maintain “go get it” culture
• Investigate service failures and hold the team accountable for them.
• Communicate issues with upper management and handle all customer complaints for your team.
• Partner with Sales Leadership to achieve goals monthly.
• Perform other tasks as assigned.

Compensation and Benefits for Our Specialty Services Manager

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including health, dental, and vision insurance.
• Retirement savings plan with company match within policy
• Paid time off and holidays.
• Ongoing training and professional development opportunities.

How to : Interested candidates are invited to submit their resume detailing their relevant experience and successes.

Join A-1 Pest Control and be a part of a trusted team dedicated to providing top-quality pest control services with a commitment to customer satisfaction and community involvement.

A-1 Pest Control is an Equal Opportunity Employer.