What are the responsibilities and job description for the Veterinary Client Services Representative position at Carolina Animal Specialty and Emergency Hospital?

Job Description

Description

Carolina Animal Specialty & Emergency (CASE) is seeking a compassionate and dedicated Customer Service Representative (CSR) to join our dynamic and rapidly growing specialty and emergency practice. CASE is a multi-specialty hospital staffed with experts in internal medicine, surgery, and 24-hour emergency and critical care. Supported by a dedicated team of technicians, assistants, and client service representatives, we’re committed to delivering unparalleled care to pets and their families.

Some of the responsibilities you will own in this role :

Greet patients and clients warmly and professionally.
Anticipate and fulfill client needs to ensure satisfaction.
Answer phone calls promptly, take detailed messages, and provide accurate information.
Resolve client concerns via phone, email, and in-person with poise and professionalism.
Verify and update client account and patient information.
Multitask efficiently in a fast-paced environment.
Support veterinary staff by facilitating communication and workflow.

Preferred Qualifications

Education : High school diploma or GED required.

Experience :

Previous experience in the veterinary field required.

Strong written, verbal, and interpersonal communication skills.

Must maintain professionalism, especially in high-stress situations.

Ability to sit, stand, and walk for prolonged periods.

Comfortable lifting up to 50 lbs when necessary.

Availability for rotating shifts, including evenings, weekends, and holidays.

Benefits

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

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Veterinary Client Services Representative

What are the responsibilities and job description for the Veterinary Client Services Representative position at Carolina Animal Specialty and Emergency Hospital?

What is the career path for a Veterinary Client Services Representative?

Not the job you're looking for? Here are some other Veterinary Client Services Representative jobs in the Hickory, NC area that may be a better fit.

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