What are the responsibilities and job description for the Client Services Representative position at Image Mark Business Service?
About ImageMark Business Services, Inc.
At ImageMark Business Services, Inc., we are more than just a marketing solutions provider; we are a specialized printing and packaging company. We offer both digital and offset printing and excel in digital print on demand with variable data, direct mail, wide format, kitting, fulfillment, and distribution services. Our capabilities extend globally, servicing many multi-location national brands. Located just outside of Charlotte in Gastonia, NC, we want to expand our dedicated team of professionals.
Job Overview
We seek an organized, customer-minded individual to join our client service team. This addition will be instrumental in supporting our clients and ensuring a world-class experience.
Responsibilities
Handle incoming client inquiries via phone, email, and chat
Assist clients with placing orders and navigating our services
Work closely with the sales team to support requests
Troubleshoot and resolve client complaints and concerns
Process orders in PACE, our Management Information System (MIS)
Use technology platforms such as HubSpot and Microsoft Office Suite
Coordinate with internal departments to provide timely delivery of services
Prepare and maintain reports for client-specific needs
Contribute to team efforts to achieve overall company goals
Qualifications
2 years of experience in customer service or related field
2 years of experience in the print industry is required
Strong communication and interpersonal skills
Proficient computer skills in Microsoft Office Suite
Positive mindset
Solution-oriented
CRM software experience
Work Location and Hours
This role requires a Monday through Friday full-time presence at our headquarters in Gastonia, NC, just outside of Charlotte, NC.
Benefits
Competitive Salary
Health, Dental, and Vision Insurance
401(k) with Company Match
Generous PTO and Holiday Schedule
Opportunity for Career Growth
How to Apply
Interested candidates are encouraged to send their resume and a cover letter detailing their experience and explaining why they are the best fit for this position to Charlotte Griffith, Client Relationship Manager, at charlotte.griffith@