What are the responsibilities and job description for the CSR - Customer Service Representative position at A & A Emergency Road Services?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is crucial in providing outstanding support to our clients and ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess excellent communication skills, a collaborative spirit, and a passion for delivering exceptional customer service.
Duties
- Respond to customer inquiries via phone, email, and chat with a focus on providing accurate information and resolving issues promptly.
- Assist clients with product-related questions, order processing, and account management.
- Handle cash transactions accurately and efficiently while maintaining a high level of attention to detail.
- Perform data entry tasks to update customer records and maintain accurate information in the system.
- Collaborate with sales teams to identify opportunities for upselling or cross-selling products and services.
- Maintain professionalism in all interactions, demonstrating strong phone etiquette and effective communication skills.
- Provide support in a call center environment, ensuring that all customer interactions are handled with care and respect.
Skills
- Strong collaboration skills to work effectively within a team environment.
- Proficiency in English; bilingual abilities are highly desirable to assist a diverse clientele.
- Experience in client services or customer support roles is preferred.
- Familiarity with cash handling procedures and practices.
- Excellent data entry skills with a keen eye for detail.
- Strong phone etiquette to ensure positive customer interactions.
- Previous experience in a call center setting is advantageous but not required.
If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity as a Customer Service Representative!
Job Type: Full-time
Pay: $18.70 - $22.24 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Pittsburgh, PA 15203 (Preferred)
Work Location: In person
Salary : $19 - $22
