What are the responsibilities and job description for the Inbound Call Operator position at A & A Emergency Road Services?
Job Summary
We are seeking a motivated and detail-oriented Inbound Call Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service while handling incoming calls from clients. This role requires effective communication skills, a strong commitment to client satisfaction, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Respond promptly to incoming calls from customers, addressing inquiries and resolving issues with professionalism and courtesy.
- Provide accurate information regarding products and services, ensuring that clients receive the support they need.
- Maintain detailed records of customer interactions, including data entry of relevant information into the system.
- Utilize effective phone etiquette to create a positive experience for each caller.
- Collaborate with team members to enhance client services and improve overall customer satisfaction.
- Assist in identifying trends or recurring issues that may require further attention or escalation.
- Stay updated on company policies, procedures, and product knowledge to provide informed responses.
Requirements
- Strong communication skills in English; bilingual abilities are a plus.
- Proficiency in data entry with attention to detail and accuracy.
- Excellent phone etiquette and interpersonal skills to engage effectively with clients.
- Ability to work in an office environment while managing multiple tasks simultaneously.
- A commitment to delivering high-quality client services and resolving issues efficiently.
- Flexibility to adapt to changing priorities and work schedules as needed.
Join our team as an Inbound Call Representative and contribute to our mission of providing outstanding service to our valued clients!
Job Type: Full-time
Pay: $17.60 - $20.04 per hour
Expected hours: 40 – 54 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $18 - $20
