What are the responsibilities and job description for the Inbound Call Operator position at A & A Emergency Road Services?
Job Summary
We are seeking a motivated and enthusiastic Inbound Call Operator to join our dynamic team. This role is essential in providing exceptional customer service and support to our clients. The ideal candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive experience for every caller. If you have a passion for helping others and possess strong communication skills, we want to hear from you!
Duties
- Respond promptly to incoming calls and provide accurate information to customers.
- Analyze customer needs and offer appropriate solutions or services.
- Maintain detailed records of customer interactions through data entry.
- Handle cash transactions efficiently and accurately when required.
- Collaborate with team members to enhance overall client services.
- Conduct outbound calling as needed to follow up on customer inquiries or issues.
- Uphold high standards of customer service by resolving complaints and inquiries effectively.
Skills
- Strong customer service skills with the ability to empathize with clients.
- Excellent verbal communication skills in English; bilingual abilities are a plus.
- Proficiency in data entry and computer systems for efficient record keeping.
- Experience in sales or outbound calling is advantageous.
- Ability to analyze situations and provide effective solutions quickly.
- Cash handling experience is preferred but not mandatory.
- A proactive approach in delivering outstanding client services.
Join us as an Inbound Call Operator and be part of a team that values dedication, teamwork, and exceptional service!
Job Type: Full-time
Pay: $20.71 - $21.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $21 - $22
