What are the responsibilities and job description for the Call Center Operator position at UPMC?
Join Our Team as a Call Center Operator at UPMC St. Margaret!
Are you a compassionate and detail-oriented individual with excellent communication skills? UPMC St. Margaret is seeking a dedicated Part- Time Call Center Operator to join our dynamic team. In this role, you will be the first point of contact for our patients, providing exceptional customer service and ensuring a smooth and efficient experience. If you thrive in a fast-paced environment and are passionate about helping others, we want to hear from you!
Responsibilities:
- Manage keys and sign-in books for various departments and areas.
- Activate the Alert Notification System.
- Dispatch Security for emergency support.
- Coordinate with cab companies and prepare related paperwork.
- Monitor and respond to all codes/alarms (e.g., fire, cardiac arrest, community disaster, etc.).
- Handle telephone repairs and log reports.
- Answer and redirect incoming calls, provide information, and manage paging systems.
- Provide answering services, dispatch emergency messages, and maintain on-call schedules.
- Report issues with elevators, ATMs, and payphones.
- Assist with parking lot gate and pay station issues.
- Support religious services by handling patient requests and emergency dispatch.
- Manage pager repairs, replacements, and troubleshooting.
- Perform duties in line with UPMC Health System's philosophy.
- Make approved overhead announcements.
Salary : $18 - $27
