What are the responsibilities and job description for the Call Center Agent position at Core Call Inc?
Department: Core Call Inc
Location: Pittsburgh, PA
Compensation: $18.00 - $25.00 / hour
Job Title: Call Center Agent
Location: Pittsburgh, PA
Job Type: Full-Time
Job Overview
We are seeking a motivated and dynamic Call Center Agent to join our customer service team. In this role, you will be the first point of contact for our valued customers, playing a key role in maintaining our reputation for exceptional service. As a Call Center Agent, you will handle a variety of inquiries, address customer concerns, and provide solutions to enhance the overall customer experience.
Key Responsibilities
- Answer incoming calls from customers and assist with inquiries and requests.
- Provide accurate information regarding products, services, and promotions.
- Resolve customer complaints in a timely and professional manner.
- Process orders, forms, and requests efficiently and accurately.
- Document customer interactions and feedback in our customer management system.
- Follow up with customers to ensure their inquiries were resolved satisfactorily.
- High school diploma or equivalent; additional education in customer service is a plus.
- Proven experience in a call center or customer service role preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with customer relationship management (CRM) systems is a plus.
- Opportunities for professional growth and career advancement.
- Comprehensive training to support your role and skill development.
- Collaborative and inclusive work environment.
- Paid time off, including holidays and vacation days.
Salary : $18 - $25
