What are the responsibilities and job description for the Customer Experience Specialist position at A&A Lawn Care & Landscaping?
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Analyze customer inquiries and provide accurate and timely responses
- Assist customers with product information, order placement, and issue resolution
- Upsell products and services to maximize sales opportunities
- Perform data entry and maintain customer records accurately
- Communicate effectively with customers to ensure their needs are met
- Conduct outbound calls to follow up on customer inquiries or resolve issues
- This is a dual role. Customer Service and Outbound sales.
-Grow at your own pace through our Customer Experience Pathway.
Experience:
- Previous experience in a customer service role is preferred
- Excellent phone etiquette and communication skills in English
- Strong problem-solving skills and ability to handle difficult situations with professionalism
- Proficient in data entry and navigating computer systems
We offer competitive pay and benefits packages including free lawn care. Join our team of dedicated Customer Specialists and make a difference in our customers' experience!
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The company reserves the right to modify the duties or specifications of the job at any time based on business needs.
Job Type: Full-time
Pay: $33,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- Day shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $33,000 - $55,000
