What are the responsibilities and job description for the Insurance Agency Call Center- Customer Service Representative position at A-Affordable Insurance Agency?
Job Title: Customer Service Representative
Agency/Platform: A-Affordable Insurance
Location: Worcester, MA 01702
About Us:
In 1984, A-Affordable Insurance was founded on one simple principle: everyone in Massachusetts deserves access to affordable insurance. Ever since then, we’ve been devoted to providing our home state’s residents, drivers, and business owners.
A-Affordable Insurance agency is looking to hire Customer Service Representatives at our Worcester Call Center. Exciting opportunity to begin your career in Insurance with top notch paid training program!
Job Summary:
You will be part of a team of CSRs assisting customers over the phone and in person with their insurance needs. As a CSR you are responsible for advocating for our customers in effort to resolve their issues in a professional manner.
Those who like to talk, are outgoing and friendly, communicate well and enjoy working with customers are the ones who succeed! You will be trained to become competent in billing and customer service as well as navigate multiple insurance carrier websites. Apply now to become part of our team and work in a rewarding and challenging work environment.
Hours are Monday - Friday, 8:00am-8:00pm (varying shifts) as well as alternating Saturdays from 9:00am- 3:00pm
Responsibilities:
- Respond to incoming phone calls promptly and professionally,
- Address customer inquiries, concerns, and policy-related questions with accuracy and clarity.
- Process payments from customers
- Process policy changes for customers
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
Requirements:
· You must be friendly and provide professional service with a smile, strong customer service skills are a must!
· Must be organized and competent navigating multiple computer screens and websites, think multi-tasking
· Enjoy working as part of a team
· Possess a strong willingness to work hard and sometimes long hours to get the job done
· Ability to commute to Worcester, MA
Education/Experience:
· Ideal candidate has at least 3 years of customer service/retail experience
· Candidates with prior insurance agency experience are preferred
· Base pay based on experience
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Worcester, MA 01608 (Preferred)
Work Location: In person
Salary : $40,000 - $50,000
