What are the responsibilities and job description for the Insurance Customer Service Representative position at Mainstream Insurance Agency, Inc.?
Company Overview: We are a dynamic and customer-centric insurance agency committed to providing exceptional service and tailored insurance solutions. As we continue to grow, we are seeking a dedicated and enthusiastic Customer Service Representative (CSR) to join our team.
Role Overview: As a Customer Service Representative, you will play a vital role in ensuring the satisfaction and loyalty of our valued customers. Your primary responsibility will be to engage with customers, address their inquiries, provide accurate information about our products and services, and swiftly resolve any concerns they may have.
Responsibilities:
- First Impression Matters: Welcome customers to our office with warmth and professionalism, setting a positive tone for their experience.
- Efficient Communication: Respond promptly to incoming calls and emails, showcasing your strong communication and active listening skills.
- Sales Support: Collaborate with the team by generating sales leads and assisting in quoting and selling Auto & Home insurance policies as required.
- Customer-Centric Approach: Identify and understand customers' unique needs, offering appropriate solutions to exceed their expectations.
- Build Lasting Relationships: Foster trust and rapport with customers through open, empathetic, and interactive communication.
- Complaint Resolution: Address customer complaints effectively, presenting suitable solutions and alternatives within specified timeframes. Follow up to ensure successful resolution.
- Documentation: Maintain accurate records of customer interactions, process account updates, and file necessary documents for future reference.
- Go the Extra Mile: Exhibit genuine care by taking additional steps to engage and delight customers, leaving a lasting positive impression.
Skills and Qualifications:
- Bi-Lingual: Our clients come from a diverse background and we currently seeking CSRs that can speak Spanish or Portuguese.
- Customer-Centric Mindset: Demonstrated experience in customer support or client service roles, emphasizing a deep understanding of customer needs and concerns.
- Effective Communication: Exceptional phone etiquette, active listening, and presentation skills, ensuring clear and concise communication.
- Tech-Savvy: Familiarity with CRM systems and best practices, enabling efficient organization of customer interactions and information.
- Adaptability: Ability to connect with diverse personalities, adjusting your approach to meet the needs of different customers.
- Problem-Solving: Natural aptitude for troubleshooting and investigating issues, displaying confidence and determination in finding resolutions.
- Time Management: Proven ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
- Education: High school degree as a minimum qualification; Being a licensed producer in MA and/or having insurance experience is a plus but not a requirement. We will train you!
Why Join Us:
- Professional Growth: Opportunity to develop and refine your customer service and sales skills in a supportive and collaborative team environment.
- Client-Centered Culture: Be a part of an organization that prioritizes customer satisfaction, allowing you to make a meaningful impact on customers' lives.
- Competitive Compensation: Enjoy a competitive salary package along with performance-based incentives.
- Comprehensive Benefits: Access to a range of benefits including health insurance, retirement plans, and ongoing training.
If you're excited about contributing to our customer-focused mission and want to grow your career in the insurance industry, we encourage you to apply and become a key player in our dedicated team.
Job Type: Full-time
Pay: $17.00 - $25.00 per hour
Benefits:
- 401(k)
- Paid time off
Shift:
- Day shift
Language:
- Spanish (Required)
Work Location: In person
Salary : $17 - $25