What are the responsibilities and job description for the Operations Supervisor position at A Ambassador Limousines?
Primary Responsibilities and Key Deliverables :
Manage and supervise daily operational activities, responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.
Responsibilities may include interviewing, selection and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employee's performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. Organizing the budget of the company in collaboration with the director.
Be familiar with a variety of the field's concepts, practices, and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Perform a variety of tasks. Lead and direct the work of others.
Responsibilities :
Total knowledge of the company services and products
Select, train, assign, schedule, coach, counsel, and discipline employees
Assist with recruiting efforts by interviewing applicants to opening positions
Responsible all aspect of the execution and delivery of company services ancustomers, while keeping the minimum quality standard stablished by the company.
Responsible for employee's satisfaction and retention.
Responsible for job revenue and profitability
Plan and review compensation actions; enforcing policies and procedures
Contribute operations information and recommendations to strategic plans and reviews; complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems, and assist to perform internal audits
Comply with assigned budget; schedule expenditures; analyze variances; initiating corrective actions
Implement, and enforce policies and procedures; comply with processes for receiving product, equipment utilization, inventory management and shipping
Analyze process workflow, employee and space requirements and equipment layout; implement changes
Maintain safe and healthy work environment by following, and enforcing standards and procedures, complying with legal regulations
Resolve employee concerns and collaborate with Project / Operations Manager and Human Resources on escalating employee issues
Update job knowledge by participating in educational opportunities and trainings
Meet or exceed operations labor budget expectations
Manage staff levels, wages, hours, and contract labor
Perform building walk-through and quality control inspections.
Run a safe, injury / accident free workplace
Document and report any injury / accidents to immediately supervisor, and Human Resources Department
Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
Work closely with Project / Operations Manager and management team to set and / or implement policies, procedures, and systems and to follow through with implementation
Communicate all operating policies and / or issues at department meetings
Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses
Communicate with safety department to ensure all processes remain compliant with OSHA and other governmental regulations
Attend project status meetings with Operations Manager and Management as needed
- Other duties as directed
Operations Supervisor top skills & Proficiencies :
Leadership
Conflict Management
Organization
Decision-Making
People Management
Data Entry Skills
Dependable
Reporting Skills
Deadline-Oriented
Budget acknowledge and understanding
Critical Thinking and Problem-Solving Skills
Planning and Organizing
Communication Skills
Persuasiveness
Influencing and Leading
Delegation
Teamwork
Adaptability
Stress Tolerance
Minimum Education and Experience :
2 years prior experience in the same capacity preferred but not required
Solid self-organizational skills.
Detailed and ability / desire to follow detailed instructions
Self-starter possessing drive to achieve results
Willingness to work extensive, long-hours and to be on-call during off hours
Ability to meet frequent and short deadlines
Ability to multi-task effectively without error
Ability to work in individualized and team atmosphere
Ability to deal with ever changing environment
Open to new ideas and processes
Drive excellent self-risk performance requirements to promote a safe work environment
Comply with Ambassador's Risk Management, Quality Assurance and HSE management systems
Self-awareness to surrounding office safety hazards and use smart decisions to avoid incident or injury
Acts as a role model for a positive business and HSE culture in the workplace, encouraging people, managers, and co-workers within the business units to do the same
Key working relationships :
The incumbent holds key working relationships with the :
Project / Operation Manager
Regional Operation Manager
Operations Director
First / Mid-Level Officials and Managers
Client
Requirements
Minimum Education and Experience :
2 years prior experience in the same capacity preferred but not required
Solid self-organizational skills.
Detailed and ability / desire to follow detailed instructions
Self-starter possessing drive to achieve results
Willingness to work extensive, long-hours and to be on-call during off hours
Ability to meet frequent and short deadlines
Ability to multi-task effectively without error
Ability to work in individualized and team atmosphere
Ability to deal with ever changing environment
Open to new ideas and processes
Drive excellent self-risk performance requirements to promote a safe work environment
Comply with Ambassador's Risk Management, Quality Assurance and HSE management systems
Self-awareness to surrounding office safety hazards and use smart decisions to avoid incident or injury
Acts as a role model for a positive business and HSE culture in the workplace, encouraging people, managers, and co-workers within the business units to do the same
Key working relationships :
The incumbent holds key working relationships with the :
Project / Operation Manager
Regional Operation Manager
Operations Director
First / Mid-Level Officials and Managers
Client Relations
Salary Description
18.00 / HR.
Salary : $18
