What are the responsibilities and job description for the AUTOMOTIVE SERVICE WRITER/MANAGER position at A+ AUTOMOTIVE?
Job Summary
We are seeking an experienced Automotive Service Manager to oversee our service department and ensure the highest level of customer satisfaction. The ideal candidate will possess strong leadership skills and a comprehensive understanding of automotive repair and maintenance. This role requires a hands-on approach to managing daily operations, including tire service, oil changes, and vehicle maintenance, while also driving sales and enhancing team performance.
Duties
- Manage the daily operations of the service department, ensuring efficient workflow and high-quality service delivery.
- Supervise and train service technicians in various automotive repair tasks, including shocks and struts installation, tire services, and oil changes.
- Oversee auto estimating processes to provide accurate quotes for customers.
- Maintain a safe and organized work environment while ensuring compliance with all safety regulations.
- Develop and implement strategies to improve customer satisfaction and increase sales within the service department.
- Handle customer inquiries and resolve any issues related to automotive services or repairs.
- Monitor inventory levels for parts and supplies required for vehicle maintenance and repairs.
- Collaborate with other departments to ensure seamless communication regarding service needs.
Experience
- Proven experience in automotive service management or a similar role within the automotive industry.
- Strong knowledge of automotive repair processes, including tire service, oil changes, shocks struts, and general vehicle maintenance.
- Familiarity with auto estimating software and tools used in the automotive repair industry.
- Excellent communication skills with a focus on customer service excellence.
- Ability to lead a team effectively while fostering a positive work environment.
- Sales experience is preferred to drive revenue growth within the service department.
Join our team as an Automotive Service Manager where you can utilize your expertise to lead a dedicated team while providing exceptional service to our valued customers.
Job Type: Full-time
Shift:
- 8 hour shift
- Day shift
Work Days:
- No weekends
Ability to Commute:
- Shelby, NC 28150 (Required)
Work Location: In person