Experienced Automotive Service Advisor/Writer

*PLEASE DO NOT CONTACT THE DEALERSHIP IN REGARDS TO THIS POSITION, ONLY ONLINE APPLICATIONS AND RESUMES WILL BE ACCEPTED. WE WILL CONTACT POTENTIAL CANDIDATES BY PHONE ONLY.*

AUTOMOTIVE SERVICE ADVISOR

Jim Armstrong Subaru, Inc. has a substantial presence in the North Carolina market. When you join Jim Armstrong Subaru, you are joining a dealership that values their employees.

We believe that culture makes a difference. Our company’s core focus is building relationships that last, with our employees, customers, and community. Work hard / play hard is how we operate, and the overall team goal is our focus! We are looking to hire a Service Advisor / Writer. Are you ready to join the team that brings the power of YES? Don’t wait - apply today!

We maintain the highest level of integrity and professionalism in every area of our business, and are looking for talented individuals to join our team and uphold the Jim Armstrong Subaru Love Promise.

ROLES/RESPONSIBLITIES:

• Greet customers, listen to the description of the problem, obtain customer and vehicle information
• Inspect all vehicles for bodywork, notify the customer if work is needed
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
• Handle minor customer complaints and misunderstandings
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• Handle telephone inquiries and return phone messages promptly
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
• Work as a team with other team members thru out the entire dealership
• Accept/Report/Type Warranty Repair Orders with proper Vehicle Inquiry/Vehicle History to support Valid Warranty filings. Insuring accuracy of Warranty Claim.
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
• Assist the service manager as necessary
• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals
• Other duties as assigned

COMPENSATION & BENEFITS

Compensation, benefits and other offerings vary and are specific to each local dealership. If your application is selected by the hiring manager, they will provide more specifics regarding compensation upon reaching out to you.

WE OFFER:

• Generous Pay Plan
• Paid manufacturer training so your career can grow
• Caring environment for our team members, full support from management.
• Medical, Dental, Life, and Vision Insurance available after 90 days of employment.
• PTO (paid time off)
• Professional working environment
• Climate-controlled facility

QUALIFICATIONS-SERVICE ADVISOR:

• Must have experience with demonstrated success as an Auto Service Advisor/Writer and desire longevity.
• Must be adept at working a plan for success and understand the processes necessary to achieve their objectives.
• High school diploma or equivalent
• Valid in-state driver's license
• Professional personal appearance
• Resumes must be uploaded, and online assessment completed for immediate consideration.
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Applicants must pass pre-employment testing to include background checks, MVR, and drug screen.
• Problem solving skills
• Strong verbal and written communication skills
• Professional personal presentation
• Strong organizational skills
• CDK experience preferred but not required

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

****PLEASE DO NOT CALL THE DEALERSHIP TO INQUIRE ABOUT THE JOB. WE ARE ACTIVELY LOOKING AT RESUMES AND WILL BE IN TOUCH.*****

Job Type: Full-time

Pay: $700.00 - $900.00 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Days:

• Monday to Friday

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $700 - $900