Job Description
Job Description
Monroe Christian School in Rochester, PA is looking for one remote call center agent to join our team. We are located on 484 Mecklem Ave. Our ideal candidate is a self-starter, motivated, and reliable.
Benefits
- We offer many great benefits, including free early access to your pay through Homebase.
Responsibilities
Customer Assistance : Answer incoming calls and respond to customer inquiries regarding products, services, orders, billing, or technical issues.Issue Resolution : Handle and resolve customer complaints effectively by identifying the root cause and providing appropriate solutions or alternatives.Outbound Calls : Make outbound calls for follow-ups, surveys, or promotional campaigns, as assigned.Order Processing : Assist customers with placing orders, tracking shipments, processing returns, and handling cancellations.Accurate Documentation : Record customer interactions, including details of inquiries, complaints, and resolutions, in the CRM system.Product Knowledge : Stay updated on company products, services, policies, and promotions to provide accurate information to customers.Quality Standards : Meet or exceed call handling metrics, including average handle time, call resolution, and customer satisfaction.Team Collaboration : Communicate effectively with team members and other departments to resolve escalated issues or improve processes.Adherence to Policies : Maintain compliance with company guidelines, confidentiality protocols, and industry regulations.Required Skills & Qualifications :
Communication Skills : Excellent verbal and written communication skills, with the ability to empathize and build rapport with customers.Customer Service Focus : Strong problem-solving skills with a focus on delivering a positive customer experience.Tech-Savviness : Proficiency with call center software, CRM platforms (e.g., Salesforce, Zendesk), and communication tools (e.g., VoIP systems).Time Management : Ability to multitask, prioritize calls, and work efficiently in a remote environment.Adaptability : Comfort working in a fast-paced environment and handling challenging customer interactions with professionalism.Remote Work Readiness : Reliable internet connection, a quiet workspace, and familiarity with virtual collaboration tools like Zoom, Microsoft Teams, or Slack.Experience : Prior experience in a call center, customer service, or related role is preferred but not required.Education : High school diploma or equivalent; additional customer service training or certifications are a plus.Preferred Qualifications :
Experience in a remote call center environment.Multilingual abilities to serve diverse customer bases.Knowledge of specific tools or platforms relevant to the industry (e.g., e-commerce platforms, billing systems).Availability for flexible shifts, including evenings, weekends, or holidays, if required.We are looking forward to receiving your application. Thank you.
Available shifts and compensation : We have available shifts all days of the week. Compensation is $26.00 - $35.00 / hour.
About Monroe Christian School : Monroe Christian School (MCS) is a Christ-centered institution in Monroe, WA, offering a nurturing environment for preschool through 8th grade. We focus on academic excellence, spiritual growth, and character development, preparing students for lifelong service and leadership. Why Join Us? Faith-Based Mission : Integrate your Christian faith with your profession. Supportive Community : Join a close-knit team passionate about education. Impactful Work : Shape the lives of future leaders. Professional Growth : Access ongoing development and career advancement opportunities. Who We're Looking For We seek dedicated, faith-driven individuals passionate about teaching and mentoring. If you're looking for a rewarding career in a supportive Christian community, apply today!
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Salary : $26 - $35
