Plumbing Comfort Advisor

About the Role: As a Plumbing Comfort Advisor, you will listen to the needs of customers, working with them to determine the best new equipment to meet their needs. Your strong sales skills, technical knowledge, and customer-centric approach will be instrumental in driving sales, building relationships, and contributing to our continued success.

About Us: At A/C& Plumbing Doctors we outperform the competition in the areas of employment, service, and safety. We strive to provide high quality products and services to all of our customers. The work and attitude of our employees is important to the success of our Company. Join an organization that has a reputation for outstanding leadership, innovation, and expertise. We encourage our employees to use their creativity and talent to invent new solutions, meet new demands, and offer the most effective services in the industry. Our employees take pride in their employment, have fun, and enjoy a work-life balance.

Key Responsibilities:

• Engage with residential customers in person and/or over the phone to understand their plumbing needs and offer suitable solutions.
• Conduct thorough on-site assessments of customers' Plumbing systems, identifying issues, recommending upgrades or repairs, and providing cost estimates.
• Present and explain the features and benefits of our Plumbing products and services, addressing customer concerns and objections.
• Prepare accurate and detailed proposals, contracts, and sales agreements for customers.
• Collaborate with the installation team to ensure a seamless handover of projects and exceptional customer satisfaction.
• Develop and maintain strong relationships with new and existing customers, fostering customer loyalty and generating repeat business.
• Proactively seek out and follow up on sales leads, referrals, and opportunities to expand our customer base.
• Stay up-to-date on industry trends, product knowledge, and advancements to deliver informed recommendations to customers.
• Achieve and exceed sales targets and quotas, consistently delivering outstanding sales performance.
• Maintain accurate records of sales activities, customer interactions, and sales pipeline using CRM software.
• Participate in regular sales meetings, training sessions, and professional development opportunities.
• Collaborate with the marketing team to implement sales campaigns, promotions, and lead generation strategies.

Qualifications:

• Proven experience in Plumbing sales, preferably within the residential sector.
• Strong sales acumen with a track record of achieving and exceeding sales targets.
• Technical knowledge of Plumbing systems, products, and services.
• Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with customers.
• Persuasive and confident presentation skills, able to clearly articulate complex Plumbing concepts to homeowners.
• Customer-centric mindset with a focus on delivering exceptional service and satisfaction.
• Self-motivated and driven to succeed, with a proactive and results-oriented approach.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Proficiency in using CRM software and other sales tools.
• Valid driver's license and clean driving record.

Interpersonal Qualifications:

• Customer service focus and mindset, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: Honesty, Integrity, and Reliability. 
• Performance Pay directly tied to results – Get what you deserve
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• We invest in your future – leadership training that directly results into bigger career opportunities.

Join A/C & Plumbing Doctors, where honesty, integrity, and reliability drive our success. 

A/C & Plumbing Doctors is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.