What are the responsibilities and job description for the Office Services Coordinator position at A+ Consulting?
University of Chicago in Harvey IL seeks Office Services Coordinator to support maintenance of copier / duplicator / scanner office equipment. The successful candidate should have strong customer service skills, strong PC skills and Excel experience a MUST! Experience in basic copier maintenance / repair preferred. Will be responsible for machine toner inventory receipt, strorage and delivery to desktops. ESSENTIAL FUNCTIONS : -Client Relationship Management : Serve as the primary customer contact for equipment support and service Coordinate Move / Add / Change (MAC) process-Provide on-going end user training on equipment-Services Delivery : Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.-Provide IP address support-Perform basic equipment problem diagnosis-Point of contact for equipment removal and delivery for onsite support-Contact service as required (Xerox and 3rd party)-Utilize Xerox web-based applications as required to include Service Call Handling-Accurate call reporting on Equipment in Xerox designated systems-Download and install printer drivers on end-user equipment-Perform printer mapping to PC as required-Escalate printer network issues to appropriate resource-Physical as well as remote device management and control-Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File / Email, etc)-Monitor / apply current software updates / patches -On site contact for remote solve resolutions requiring technical expertise-Perform remote device monitoring and remote solve (Xerox Device Management)SKILLS : -Lift and move up to 50 pounds-Basic Equipment problem solving and diagnosis per training provided-Customer problem resolution including escalation as required-1-2 years relevant experience resolving customer and equipment printing issuesEDUCATION : Minimum High School diploma or equivalent
