What are the responsibilities and job description for the IT Associate position at A. D. Susman?
Job Description
Job Description
IT Associate
Job Description
Overview
We are seeking a highly motivated and detail-oriented IT Associate to join our dynamic IT team. This role will involve a fast-paced environment with frequent interruptions and shifting priorities. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and the ability to thrive under pressure.
Responsibilities
- Technical Support :
o Provide first-level technical support to end-users via phone, email, Microsoft Teams, ScreenConnect Cloud, and in-person.
o Troubleshoot and resolve hardware and software issues.
o Assist with the installation, configuration, and maintenance of IT equipment, including Windows PCs, Apple MacBooks, iOS and Android phones.
o Assist with the administration and maintenance of IT systems, using Microsoft EntraID and Intune
o Monitor system performance and identify potential issues.
o Perform routine system maintenance tasks, such updates, and security patches.
o Assist with IT projects, including implementation, testing, and deployment.
o Contribute to the documentation and knowledge base.
o Adhere to IT security policies and procedures.
o Assist with security audits and vulnerability assessments.
o Report security incidents and take appropriate action.
o Knowledge of UNFI networking, SentinelOne endpoint protection and Mimecast email protection is preferred
o Collaborate with other IT team members to ensure efficient and effective operations.
o Work closely with end-users to understand their needs and provide timely solutions.
Requirements
Preferred Qualifications :
The ideal candidate will be a self-starter with a strong work ethic and the ability to adapt to changing priorities. They will be comfortable working in a fast-paced environment and able to maintain a high level of accuracy and efficiency under pressure.