SUMMARY 

Solicits transportation services or storage business from homeowners (consumers) and business establishments and provides estimates for packing, crating, moving, and storage costs by performing the following duties.  This includes interstate; intrastate; local relocations; and storage transactions, limited to the movement and storage of used household goods.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following. Other duties may be assigned.

•  Assists and aids the Company in the prompt and efficient handling of the business of the Company.

• Writes orders for the Company’s services within the territory authorized to be served by the Company.  All such orders shall be written in strict compliance with established tariffs, other defined applicable pricing schedules, and in accordance with Company rules, regulations, and instructions.
• Prepares the necessary forms in connection with the requested services, such as survey data, declarations, orders for service, bills of lading, etc., and enters such data into the administrative systems of the Company.
• Creates a solid base of self-generated leads to supplement company provided leads.  Lead sources should include but are not limited to business networks, real estate agencies, trade organizations, friends and family members.        Foster long-term relationships for repeat business.
• Assists in the identification and collection of prospective customer list, answers customer inquiries for services, provides customer support services on the phone for registered customer moves, and assists with the resolution of customer issues and complaints.
• Listens actively to customers’ requirements, concerns and preferences and develop a solution to meet the needs of the customer as it relates to their relocation.
• Identifies opportunities to enhance the moving experience (e.g., premium packing, unpacking, temporary storage, remove flat panel tv from walls, etc.) upselling additional services where needed.
• Examines goods to be moved or stored, estimates cubic fee of storage or shipping space required, and prepares a proposal for the price of packing, crating, moving, shipping, and delivering household goods, machinery, or other material.
• Keeps accurate and detailed records of actions taken and maintains detailed records in the company’s CRM
• Meets or exceeds monthly sales goals.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SPECIAL SKILLS AND ABILITIES

• Microsoft Word, Excel, and PowerPoint AT Beginner Level (Intermediate Level or higher preferred).  

EDUCATION and/or EXPERIENCE

Associates Degree or equivalent from two-year college or technical school or six months to one year related experience and/or training or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

None

LANGUAGE SKILLS 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS 

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY 

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear.  The employee is occasionally required to sit; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will spend about 30% of their time in the office and 70% outside.  The noise level in the work environment is usually moderate.

EOE, including disability/vets