What are the responsibilities and job description for the Area Manager - North Louisiana position at A First Name Basis Home Care?
A First Name Basis Area Manager acts as the principal agent in the supervision of Care Management and field staff to ensure that daily operations are performed at a satisfactory level. The purpose of this position is to enhance the quality of service provided, maximize satisfaction, and promote cost effectiveness. This position will be accountable for overseeing their location’s day to day operations for full client care cycle including quoting, assessing, planning, implementing, monitoring, hiring of qualified personnel, scheduling, and evaluating actions required to meet the client’s needs.
Key Characteristics
• Leadership and Oversight: Assume a leadership role in guiding and supervising Care Management and field staff to ensure seamless daily operations.
• Quality Enhancement: Strategically enhance service quality, fostering a culture of excellence among the team.
• Client Satisfaction: Prioritize client satisfaction by consistently exceeding their expectations.
• Cost Optimization: Identify opportunities for cost savings and efficiency improvements without compromising service quality.
• Operations Management: Oversee the complete client care cycle, encompassing quoting, assessment, planning, implementation, and monitoring.
• Personnel Management: Recruit, train, and develop a high-performing team of qualified personnel to meet operational demands.
• Scheduling: Skillfully manage staff schedules to ensure optimal coverage and resource allocation.
• Performance Evaluation: Implement rigorous performance evaluation processes to maintain a high standard of service delivery.
Key Responsibilities
• Talent Acquisition and Management: Lead the recruitment, training, and management of Care Managers, ensuring a skilled and cohesive team.
• Strategic Growth Planning: Develop and implement strategic growth plans aimed at attracting top-tier caregivers and nurturing relationships with referral sources to expand our client base.
• Hands-On Support: Actively participate in caregiver recruitment and client care, demonstrating a hands on approach to ensure the highest standards of service.
• Quality Control and Compliance: Assume responsibility for maintaining the highest levels of care quality and adhering to all compliance standards and regulations.
• Operational Efficiency: Collaborate closely with Operations Leaders to drive operational efficiencies throughout the entire care continuum, optimizing processes for enhanced service delivery.
Academic or trade qualifications
• Proven experience in healthcare management or related field.
• Exceptional leadership and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and organizational skills.
• Proficiency in relevant software and tools.
• Knowledge of industry regulations and best practices.
