What are the responsibilities and job description for the Customer Service Representative position at A Groundworks Company?
A1 Sewer & Drain, A Groundworks Company, is seeking talented Customer Service Representatives to join our tribe in Virginia Beach, VA!
A1 Customer Service Representatives are the first point of contact our customers have with our brand, whether they are inquiring about a new service, extending a membership, or seeking resolution.
You will handle inbound and warm outbound calls (no cold calling!) to schedule plumbing service appointments for new and existing customers.
- Typical earnings of $18-20 / hr ($14 / hr base $3 booking bonus per appointment scheduled with NO limit! Average = 2 appts / hr).
- Open availability within our hours of operation is required (Mon-Fri 7am-8pm, Sat 7am-7pm, Sun 8am-5 : 30pm). Evenings and weekends within these hours are worked on a rotating basis.
Job Responsibilities :
Qualifications
Requirements
What we provide for our employees
Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.
With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!
We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!
Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset - their home.
When customers choose a local Groundworks company, they can feel confident they're hiring the trusted local experts who will ensure the job's done right.
When you choose Groundworks, you'll join thousands of Tribemates who are making history.
Salary : $18 - $20
