What are the responsibilities and job description for the Patient Advocate / Dental Call Center position at A Hi-Tech Dental Implant Practice?
Patient Advocate / Dental Call Center
Company Overview :
Join our team in a dynamic dental group that prioritizes exceptional patient experiences. We are dedicated to not only providing top-notch dental care but also ensuring that every patient interaction is marked by professionalism, empathy, and efficiency. As a Patient Advocate / Dental Call Center, you will play a key role in connecting with patients and ensuring they receive the care they deserve. Outstanding opportunities for growth and robust paid training.
Key Responsibilities :
Engage with patients in a courteous and professional manner to address inquiries and concerns.
Effectively manage inbound and outbound calls and leads to schedule appointments that suit both patient and practice needs.
Utilize persuasive communication skills to convert inquiries into booked appointments.
Collaborate with dental staff and administrative teams to enhance overall patient satisfaction.
Maintain accurate records in CRM software for scheduling and communication purposes.
Eagerness to learn and embrace the professional paid training
Required Skills and Qualifications :
Bilingual in English and Spanish.
3 years of prior Call Center Customer Service, or Sales experience, ideally in a healthcare or dental setting.
Excellent verbal and written communication abilities.
Strong empathy and patience when dealing with patient inquiries.
Proficiency in using digital tools and CRM software for effective scheduling.
Job Type :
Full-time (In-person)
Location :
Plantation, FL
Pay Range :
35-45K with bonus opportunities
Benefits :
401(k) matching, dental insurance, paid time off
Join us today if you are passionate about healthcare and delivering superior patient experiences! Apply now to become a valued member of our team.
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