What are the responsibilities and job description for the Account Manager position at A Hiring Company?
An Account Manager (AM) at Imarc plays a key role within the Client Success Team at Imarc.
They provide a trusted point of contact with established, strategic accounts on both their
retainers and projects. The AM balances the client's business objectives and priorities with the
agency's bottom line. They understand the client's metrics for success and work
collaboratively with internal teams to ensure client requests are executed effectively and
meet these goals.
AMs build strong relationships with clients by understanding their business, and looking for
opportunities to position new Imarc services to deliver on their goals. The AM role at Imarc is
responsible for providing day-to-day support to Account Directors, communicating client
feedback, and ensuring the smooth execution of projects and tasks. They deliver client
satisfaction by closely reviewing work and pushing the agency to produce its best results,
acting as a key point of contact for both clients and internal teams alike. The ideal candidate
will possess excellent communication skills, an understanding of digital marketing and web
development, and the ability to thrive in a fast-paced, collaborative environment.
Responsibilities
- Address client inquiries, respond to emails, and provide timely updates on project progress.
- Assist in troubleshooting issues and work collaboratively with internal teams to resolve client problems effectively.
- Assist in gathering client requirements, managing project timelines, and ensuring deliverables are met on time.
- Schedule meetings, prepare agendas, organize tickets, and manage resourcing.
- Assist the Account Directors in managing budgets, invoices, and financial tracking related to client accounts.
- Responsible for preparing project status reports, meeting agendas, and other relevant documentation.
- Assist in generating project reports and performance metrics to communicate progress and results in Annual Business Reviews.
- Work closely with internal teams, including the strategy, creative, digital marketing, and engineering teams.
- Relay client requirements and objectives, coordinate tasks, and ensure that projects are executed effectively.
- Facilitate communication and collaboration among team members.
- Understand the client's goals, priorities, and metrics for success.
- Assist in researching and analyzing market trends, competitors, and industry insights.
- Join the Client Success Team in building trust with the client through open, honest communication.
