What are the responsibilities and job description for the Account Manager position at DataONE Software?
Description
Position at DataOne Software
At DataOne Software (dataonesoftware.com), our focus is on providing best-in-class solutions and customer experience powered by innovative automotive data products. Our solutions are used to manage, market, sell, service, and insure tens of millions of vehicles each year throughout North America.
We are looking for an Account Manager to join our highly productive and collaborative team. We are currently open to both a Hybrid work environment for local candidates, as well as Remote, US based candidates with the right skills and experience.
Overview :
The Account Manager position is a critical role in helping grow and scale our customer facing organization. The Account Manager will be focused on ensuring our customers are satisfied and successful through the entire customer lifecycle. The Account Manager will be responsible for ongoing communication, renewals and upsells for an assigned portfolio of accounts.
Responsibilities :
- Manage a portfolio of customer accounts and build strong relationships with key individuals across those accounts
- Manage the contract renewal process for assigned accounts, ultimately leading to customer growth and retention
- Engage in proactive communications with all customers throughout the year to ensure their needs are being met as well as to help identify potential opportunities for upsell
- Work with Sales to identify upsell opportunities within assigned accounts
- Create and maintain annual account plans to highlight growth opportunities and risk, and outline key dependencies and strategies to capture those opportunities or mitigate those risks
- Coordinate with internal departments to make sure all client deliverables are met on time and to a high standard. Examples of internal departments the Account Manager will regularly interact with are Contracts, Support, and Accounting
- Use Salesforce to keep an accurate pipeline of open opportunities and to update and maintain accurate account and contact information
- Periodic customer travel or travel for trade shows may be required
- Other duties as determined by management
Required Skills & Qualifications :
This role offers a base salary of approximately $80-$95k / annually plus bonus potential. Compensation factors include geography, experience, education, job demands, job market, etc. Additional benefits include medical, dental, vision, flexible spending account; 401k, matching up to 4% fully vested on day one of employment; paid vacation, company holidays and sick leave; corporate discount opportunities. This job posting will stay open until the position is filled or deemed to be no longer necessary.
About DataOne Software :
DataOne Software (dataonesoftware.com), a Dominion Enterprises company, creates innovative data and software solutions that are utilized across the North American automotive industry. We provide a variety of services to a loyal, enthusiastic, and fast-growing customer base, including raw data feeds, APIs, web services, and vehicle research web applications. Each of our team members enjoys a broad range of responsibilities and makes direct, meaningful contributions to our business. We hire motivated professionals who know how to create value, and we work tirelessly to enable and support their success. We take pride in maintaining a dynamic and collaborative work environment where employees can thrive, impact our business, and achieve their potential.
About DE
Dominion Enterprises (DE) is a privately held data services and software services conglomerate offering client solutions through stand-alone businesses serving several verticals including automotive, hospitality, franchise, real estate and powersports. Our customers rely on our B2B products and services through DataOne Software, Dominion DMS, Activator Dealer Solutions, Dealer Specialties, Cross-Sell, Travel Media Group, Franchise Ventures, PrimeStreet, and Recreational Dealer Solutions. DE is headquartered in Norfolk, Virginia. We are proud of our collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package including a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce, and is a drug-testing employer.
Salary : $80,000 - $95,000