What are the responsibilities and job description for the Admissions Manager position at A Hiring Company?
Admissions Manager
Reports to: Director of Admissions
Job Category: Salaried | Exempt | Full-Time
Salary: $63,000-$70,000/year DOE
Job Site: Remote/Home Office (in Colorado)
Job Summary:
The Admissions Manager is responsible for overseeing, facilitating, and managing the organization's admissions process and team. This role works directly with families and clients to communicate all details of the admissions process, including financial information and insurance verification.
Education and Experience:
- Bachelor's degree preferred, high school diploma or equivalent required.
- Two years' experience in substance abuse, mental health field, residential admissions required.
- 2 years supervisory experience.
- Experience with CRM system preferred.
Required Skills/Abilities:
- Valid, non-restricted Colorado driver's license.
- Current CPR certification or ability to gain certification within the first 30 days of employment.
- Familiarity with ASAM criteria, HIPAA and 42 CFR Part 2 compliance.
- On-call availability evenings and weekends via telephone.
- Detail oriented, thorough and precise organization.
- Excellent verbal and written communication skills.
- Strong customer service and relationship building skills.
- Ability to listen well and offer solutions.
- Results driven with a proven track-record of meeting and exceeding defined goals.
- Ability to act with integrity, professionalism, and confidentiality.
- Strong collaboration skills with the ability to think creatively and share ideas.
- Ability to manage time effectively.
- Ability to make decisions using sound judgment, data, and advice.
- Knowledge of industry and trauma-integrated care.
- Proficient with Microsoft Office Suite or related software.
- Proficiency with or the ability to quickly learn the organization's CRM system.
Duties/Responsibilities:
- Maintain confidentiality and adhere to facility policies and procedures, State & Federal law, and accrediting agency regulations and standards, HIPAA and 42 CFR Part 2 compliance.
- In-depth knowledge of NRT's mission, goals and programming.
- Respond to all telephone inquiries regarding admission made to the facility 24/7, or arrange appropriate coverage.
- Pre-admission communications with client, family members, referents.
- Ensure client, family, and referent satisfaction with the Admissions process.
- Internal communication with the Medical/Clinical team to ensure prospective client(s) meet appropriate admissions criteria.
- Facilitate admissions process in a timely and seamless manner.
- Conduct pre-admission assessments.
- Perform admissions screening.
- Coordinate verification of benefits, identification of financial guarantor.
- Collect and/or coordinate logistics of financial agreement and expectations prior to client arriving at the facility.
- Oversee transportation logistics for every client entering the program.
- Oversee and maintain admissions and referral data entry into Customer Relationship Management software.
- Compile statistics and data relevant to Admissions department, and report data to leadership weekly.
- Supervision of admissions personnel.
- Responsible for hiring, onboarding, training, and orientation related specifically to the department.
- Coordination with Marketing/Outreach to expedite referrals to/from the facility.
- Other duties as assigned.
Physical Requirements:
- Prolonged periods of sitting at a desk and working/typing on a computer.
- Talking on the phone.
- Must be able to lift 15 pounds at times.
- Driving in all weather conditions.
Benefits & Perks:
Health and Wellness
- Medical, dental and vision insurance*
- Supplemental accident and hospital indemnity coverage*
- Voluntary Term Life insurance*
- Employee Assistance Program
- Monthly wellness reimbursement*
Financial
- Competitive salary
- Employee recognition and rewards programs
- Employee referral incentive program
- Employer-sponsored 401(k) plan
Work/Life Perks
- Professional growth and development
- Continuing education reimbursement
- Unlimited paid time off (exempt employees) sick days
- Paid time off policy (non-exempt employees) sick days
- Paid holidays (exempt) or ability to earn 1.5x base hourly rate (non-exempt)
*Full-time employees
This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Compensation details: 63000-70000 Yearly Salary
Salary : $63,000 - $70,000
