Business Support II (Intake)

Purpose of Position- Provides support to the Intake department. Supports the administrative needs including implementing, maintaining, performing, improving, reporting. Independently completes various deliverables for Intake Navigator and Leadership in the department. Maintains a high level of knowledge of business administrative processes and functions and supports a team culture of high customer service. Assists with special projects, documentation, record keeping, and compliance.

Essential Duties/Responsibilities

· Maintains solid understanding of the business support needs for Intake

· Completes the administrative tasks for Intake application (entering applications in NX, creating client records in CCM).

· Tracks Intake clients with pending Medicaid and follows up

· Moves client records to ‘Client Folder’ in SharePoint for completed enrollments

· Assists Supervisor and Navigator with DD waitlist contact deliverables

· Processes 803’s generated by Intake CMs

· Enters completed IDD Delay and IDD Determinations into NX & CCM and opens clients in the programs they are referred to

· PMIPs – Sends requests and follows up with PCPs

· Mails Letters (Determination Letters, 5-Year redetermination, 18-Year FSSP age outs, DD waitlist contact mailings, etc.)

· Provides back up administrative support for the Navigator as needed

· Supports FSSP with demographic updates in NX such as adding collaterals

· Ensures data tracking is complete, accurate, and within regulatory compliance

· Makes sure all tasks/processes are documented using established format (training guides)

· Designs and maintains spreadsheets, queries, or reports as required for key performance indicators

· Supports with program audits

· May be responsible for completion of state required contract deliverables, as directed by Program Manager. May be required to submit billable time to state for activities.

· Ensures understanding of relevant policies, practices, and processes

· Fulfills document management activities and supports data integrity efforts in all data systems.

· Various projects or clerical duties, as needed.

Job Qualifications

Knowledge, Skill, and Ability: · Effective written and verbal communication skills with individuals and groups at all professional levels. · Demonstrated organizational and time management skills. · Ability to work independently and prioritize tasks/goals for self. · Ability to work effectively with various technology including word processing software, internet based databases, etc. · Intermediate to advanced knowledge of Excel. · Demonstrated attention to detail. · Effective and creative negotiator and problem solver. · Ability to develop a general, working knowledge of the program in order to evaluate quality.

Training/Education: · High School diploma required.

Experience: · Experience in field of intellectual/developmental disabilities or delays preferred. · Two years’ experience with Microsoft Office required.

Working

Environment/Physical Activities · Effective with shifting roles, responsibilities, and expectations in a changing environment. · Ability to work effectively under the pressure of deadlines. · Ability to work autonomously while remote.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. This is an hourly, non-exempt position and it is expected that all duties can be completed in a 40-hour work week. Overtime may not be worked without prior authorization and justification of work demands outside of published agency workflow-related time to task norms.