What are the responsibilities and job description for the Customer Service Rep / Call Center - Tinton Falls, NJ position at A. J. Perri Plumbing, Heating, Cooling?
Company Name
A. J. Perri Plumbing, Heating, CoolingOverview
AJ PERRI, in partnership with American Residential Services, is the largest provider of residential home services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975.
Base pay starting at $18.00 / hour PLUS BONUSES!!!
LOOK at what’s NEW for full-time employees...
- Low-Cost Health Insurance Plans starting at $5 a week.
- Free 24/7 Virtual Telemedicine Services from your first day of employment.
- Enhanced Dental Insurance options.
- NEW Pet Insurance Plan - Protect all of your loved ones!
- NEW Legal Insurance Plan available.
Responsibilities
This friendly professional will answer customer calls within a busy call-center environment, schedule customer service appointments, and enter data into a computer system. Responding in a timely fashion to customer queries, this individual will take care of our customers’ needs by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements.
As the employer of choice, we offer an Industry-Leading Benefit Package:
- Choose from one of FOUR health insurance options, starting as low as $5 per week!
- HSA (Health Savings Account) and annual company contribution for specific plans.
- FSA (Flexible Spending Account) for specific plans.
- Dental and Vision Insurance options.
- 401(k) with weekly match contribution
- 15 PTO Days 8 Paid Holidays
- Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available)
- Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.)
Qualifications
- Customer service and communication are priority one!
- Ability to multi-task and work under pressure in a fast paced environment.
- Must be reliable, ability to work a 40 hour week (Saturdays OR Sundays required)
- Availability to work between 11:00am - 8:00pm
- Sense of urgency coupled with great organizational skills
- Prior work experience with in a call center...is a HUGE plus!
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.
Salary : $18
