What are the responsibilities and job description for the entry level IT Support position at A.l. Group?
Job Summary
We are seeking a motivated and detail-oriented Entry Level IT Technician to join our dynamic IT team. This role is ideal for individuals looking to start their career in information technology and gain hands-on experience in supporting and maintaining IT infrastructure. The successful candidate will assist with desktop support, network administration, and other IT-related tasks while developing their skills in a collaborative environment.
Responsibilities
- Provide technical support for end-users, addressing issues related to hardware, software, and network connectivity.
- Assist in the maintenance and administration of IT infrastructure, including servers and workstations.
- Analyze system performance and troubleshoot problems related to computer networking and connectivity.
- Support Active Directory management tasks such as user account creation, modification, and deletion.
- Utilize ServiceNow for tracking incidents and service requests, ensuring timely resolution of issues.
- Collaborate with senior technicians on network administration tasks and projects.
- Document processes and procedures to enhance knowledge sharing within the team.
- Stay updated on the latest technologies and best practices in IT support.
Qualifications
- Basic understanding of computer networking concepts, including TCP/IP protocols.
- Familiarity with Windows operating systems and Microsoft Office applications.
- Experience or coursework related to desktop support is a plus.
- Knowledge of Active Directory is preferred but not required.
- Strong analytical skills with the ability to troubleshoot technical issues effectively.
- Excellent communication skills, both verbal and written, to interact with users at all levels.
- Ability to work independently as well as part of a team in a fast-paced environment.
- A passion for technology and a desire to learn more about IT infrastructure management.
Join us as we build a robust IT team that supports our organization's growth while providing you with the opportunity to develop your skills in the technology sector!
Job Type: Full-time
Pay: $20.91 - $22.36 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $21 - $22