IT Support Technician

A.L. Hansen Mfg. Co., an ISO 9001 certified company, is a leading manufacturer in the commercial hardware industry located in Waukegan, IL, is currently seeking a full-time IT Support Technician.

Primary purpose of job:

The IT Support Technician will support users and corporate computer systems, software, and network connectivity within the organization.

Requirements

• Responsible for providing company-wide prompt helpdesk support to internal users with network, hardware and software issues.
• Establish and maintain Microsoft 365 Administration, RingCentral, Active Directory user accounts profiles, file sharing permissions, and data security.
• Research, analyze, monitor, audit, troubleshoot and resolve data network and security problems; develop, maintain, and implement network support.
• Configure, deploy, and maintain Windows 11, virtual machines and iOS devices including software updates and operating systems upgrades.
• Participate in software and hardware deployment strategies and MDM.
• Maintains all hardware inventory up to date.
• Assist with the purchase, deployment and upgrades of computers, printers, peripherals, supplies and software.
• Document helpdesk solutions to tickets and operational procedures for the IT Department.
• Provide new hire orientations with IT and train users in proper technology usage.
• Maintain confidentiality with regards to the information processes stored or accessed by the end-users on the network.
• Maintaining and installing engineering software
• Assist other departments as a technology resource.
• Other duties as assigned.

Required skills, licenses, knowledge, experience or abilities:

• Education: Associate’s degree in computer science or higher.
• Requires a strong working knowledge of Microsoft 365 applications, computer networks, various other software.
• Must demonstrate effective verbal and written communication skills and be able to work cooperatively with a variety of levels of staff internally and externally.
• Must have quick and effective problem-solving skills and analytical capabilities
• Requires excellent organizational skills and attention to detail.
• Ability to work independently with little supervision, exercising discretion and independent judgment.
• 3 years of computer experience in current technologies and products used in the industry.
• Willingness and desire to learn new technologies are a must.

Come join a company with over 100 years in the business that offers competitive pay, and a full benefits package that includes: tuition reimbursement, paid vacation and personal time, 9 paid holidays, 401k, medical, dental, vision, and company paid life insurance.

Hours are Monday – Friday 7:00 a.m. – 3:30 p.m.