What are the responsibilities and job description for the Service Dispatcher / Scheduler Coordinator position at A&L Heating and Air LLC?
A&L Heating and Air LLC, Maryville TN.
We are a family-owned company dedicated to providing local families and our commercial customers with comfort solutions that fit their lifestyles and business. We are a proud member of the community and of our years of service to the Maryville area. We are a high-tech digital office, and a tobacco/vape free work environment.
We are hiring a Service Dispatcher / Schedule Coordinator to join our team and support our HVAC technicians and plumbers. Someone with a passion for serving customers, and excellent communications skills. This position plays a pivotal role with our clients, customers, technicians, and office staff, and plays a vital role through providing administrative support.
Benefits:
- 80 hours of paid vacation
- 100% paid medical
- Vision & dental insurance options
- Paid Holidays
- Simple IRA with 3% match
- Short-term & Long-term disability
Job Title: Service Dispatcher / Scheduler Coordinator
Pay Scale: $18.00 - $20.00 per hour, depending on experience
Work Hours: Monday through Friday, 7:30am to 4:30pm
What you will be doing:
- Answering calls
- Dispatching and scheduling service appointments
- Keeping customers appraised as to company schedule and requested lead-times
- Supporting the technicians with warranty and parts information
- Maintain customer database with current information
- Clear and concise communications with department managers, employees, and company customers
- Registering warranty and rebate information
- Daily working in Service Titan, our cloud-based CRM
Qualifications:
- Previous office experience with 2 years related experience in customer service, scheduling, or equivalent combination of education and experience
- Stellar customer service skills
- Excellent and interpersonal communication skills
- The ability to cultivate and maintain strong relationships with clients, customers, and technicians
- Experience in Microsoft Office, Teams, Outlook, Excel, Word
- Strong organizational skills and high attention to detail
- General sales skills and aptitude
- High school diploma or equivalent
Get to know us: www.therightaccompany.com
Salary : $18 - $20
