What are the responsibilities and job description for the Service Department Coordinator / Scheduler position at Farris Jeep?
IMMEDIATE OPENING ! Please submit your resume and then call 423-587-2000 and ask to speak to Joe to schedule your interview ASAP!!
Service Department Scheduler / Coordinator - The purpose of this position is to increase the service traffic of the dealer by handling inbound service calls, making outbound calls and producing solid and specific appointments for the service department, thereby increasing revenue.
Job responsibilities include :
- Handling of inbound scripted telephone calls with the goal of setting a service visit.
- Asking strategic questions to determine which service department can best serve the guest.
- Dialing outbound scripted telephone calls to new prospective clients.
- Using rebuttals to overcome objections.
- Determining the needs of the guest via telephone and recommending appropriate service with the goal of setting a service visit.
- Confirming service appointments to ensure high show ratios.
- Composing professional emails to current and potential.
- Verifying / updating customer contact information on each call
- Using several computer systems at once, on multiple monitors
Why Choose Farris
Farris Jeep is one of the 10 oldest Chrysler Dodge Jeep Ram Dealerships in the country. We have been owned by the same family for over 90 years and have been voted the #1 service facility in the area each year since 2014.
Being family-owned means there is zero of the corporate BS that drives everyone crazy. Your manager is focused on maximizing your ability so that you are able to maximize your earnings. The Dealer is directly invested in maximizing your potential and will speak to you daily to work through any obstacles that may be preventing you from achieving your goals.
Benefits at Farris
Ideal applicant would have :
Apply today and find out why we are the DEALER FOR THE PEOPLE!!
