What are the responsibilities and job description for the Warranty Clerk position at A & L RV Sales LLC?
Description:
What You'll Do:
- Foster and maintains excellent relations between customers and store
- Answer incoming telephone calls and responds in a courteous and professional manner
- Assist Service Advisor in scheduling service appointments according to scheduling policies
- Greet all incoming customers in a professional and courteous manner
- Assist Service Advisors in write up of incoming customers work orders
- Obtain any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
- Follow up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts
- Fill in as needed as service dispatcher
- Participate in training as prescribed by management
- Assist Technicians as needed with diagnosis, authorization or repairs
- Follow up on open work orders as per policy of dealership
- Follow all rules, regulations and laws with regard to moving dealership owned or customer's units
- Maintain a clean and safe work environment.
- Acknowledge all guidelines and policies as described in company policy handbook.
- Maintain a safe work area for customers and coworkers
What You’ll Need to Have for the Role:
- High School Diploma or equivalent preferred
- One year of RV experience preferred but not required
- Strong computer skills
- Working knowledge proper and safe use of equipment
- Excellent organizational/sequencing skills
- Working knowledge of activities, methods, procedures and policies of the Service Department
- General knowledge of product installation activities
- Valid Driver's License may be required
- Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
- Ability to accept additional tasks, duties and/or direction from management
- Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV
- May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
- Periods of standing, stooping, crawling, and bending
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
