Master Scheduler

Job Description

Job Description

A Passionate Helping Hand Home Health Care Agency is seeking a highly organized and detail-oriented Master Scheduler to manage and coordinate scheduling for our home health care staff. This critical role ensures that patients receive timely, high-quality care while maintaining staff efficiency and satisfaction. The Master Scheduler will act as the hub of our operations, demonstrating strong problem-solving abilities, excellent communication, and a deep commitment to our mission of compassionate care.

Job Description :

The Master Scheduler will oversee the planning, coordination, and management of staff schedules to ensure optimal service delivery. This role requires a balance of logistical expertise, interpersonal communication, and the ability to handle dynamic and fast-paced situations. The Master Scheduler will collaborate with caregivers, nursing staff, patients, and administrative teams to meet the scheduling needs of patients while addressing staffing constraints.

Responsibilities :

• Develop, manage, and adjust schedules for all home health care staff, ensuring compliance with patient care plans and service requirements.
• Maintain communication with clients and caregivers to accommodate schedule changes, cancellations, and new service requests.
• Collaborate with case managers and nursing supervisors to ensure appropriate staff assignments based on skill level, patient needs, and geographic location.
• Monitor staff availability, PTO requests, and work hours to prevent scheduling conflicts and manage overtime effectively.
• Handle urgent scheduling changes, including on-call assignments, with professionalism and efficiency.
• Maintain accurate and updated records of schedules, patient care requirements, and staff availability using scheduling software.
• Regularly review and analyze scheduling data to identify trends, optimize staffing, and improve operational efficiency.
• Communicate with patients and their families to ensure satisfaction with scheduling and care delivery.
• Serve as the primary contact for all scheduling-related inquiries, addressing issues promptly and professionally.
• Work collaboratively with the HR team to onboard new staff and ensure adequate coverage during peak times or staff shortages.

Qualifications : Required :

• Bachelors degree in Healthcare Administration, Business, or related field, or equivalent professional experience.
• Minimum of 3 years of experience in scheduling, preferably in a home health care or healthcare environment.
• Proficiency in scheduling software and Microsoft Office Suite.
• Excellent organizational, multitasking, and time-management skills.
• Strong verbal and written communication abilities.
• Problem-solving skills with the ability to handle high-pressure situations effectively.
• Attention to detail and commitment to maintaining accurate records.

Preferred :

• Experience with home health care regulations and compliance standards.
• Familiarity with scheduling software such as Axxess, Wellsky, or similar platforms.
• Strong interpersonal skills and the ability to build positive relationships with patients, families, and staff.
• Understanding of labor laws and regulations related to overtime, breaks, and shift scheduling.

Why Join Us?

At A Passionate Helping Hand Home Health Care Agency, we are dedicated to providing exceptional care to our clients and fostering a supportive environment for our team. As the Master Scheduler, you will play a pivotal role in ensuring the seamless delivery of care that transforms lives. We offer competitive compensation, professional development opportunities, and the chance to work in a dynamic and fulfilling environment.

If you are passionate about healthcare, skilled in logistics, and thrive in a role where no two days are the same, we encourage you to apply for the Master Scheduler position. Lets make a difference together.