Sr Product Manager Lead Management Platform

The Position :

The senior product manager role will be supporting our Lead Management Platform product offering designed specifically for our call center agents senior living advisors and sales operations team. This role requires a strategic thinker with a strong product vision who can operate crossfunctionally to support an allencompassing lead management product. The successful candidate will balance customercentric design with advanced reporting capabilities build strong feedback loops with sales teams and evaluate a consolidation strategy of legacy products; transforming our lead platform into a unified comprehensive highimpact experience. This leader will report to the VP of Product and partner with product leads to formulate a longterm product strategy and vision that aligns with our overall business priorities and goals.

Who you are :

The ideal candidate for this role is a strategic and empathetic leader with a strong track record in building and scaling products within a lead generation and management environment. This individual will have a deep understanding of sales experience engagement and sentiment paired with the analytical rigor to build tools that demonstrate tangible value and ROI for our customers.  This person is skilled at identifying features that matter and uses customer understanding data and intuition to support a streamlined futureforward product strategy.  They thrive in crossfunctional settings bringing together engineering design data and customer support teams to deliver impactful solutions. This person is highly collaborative yet decisive with the ability to align diverse stakeholders behind a shared product vision and drive successful outcomes in a complex fastpaced environment. This individual has a passion for using data and customer feedback to shape product development ensuring the customer voice is present at every stage of the product lifecycle.  In addition this leader brings strong communication skills and a natural ability to motivate teams around customercentric goals. They are proactive in identifying opportunities and challenges and will manage change and transition for customers in a positive and smooth manner.  Above all they have a deep commitment to creating products that not only meet customer needs but enhance engagement foster community and create lasting value for users.

What you will do :

• Product Vision and Strategy  Support and lead the development of a cohesive product vision and translate said strategy into a robust roadmap that prioritizes the most impactful features and user experiences for our community customers.  Define clear objectives and key results (OKRs) that align with the businesss overall goals ensuring each product initiative delivers measurable value.
• Customer Engagement and Research  Develop direct feedback loops providing a seamless way for sales team to share their experiences and needs. Ensure these insights directly inform product updates and drive continuous improvement.  Build mechanisms for customers to see their feedback in action reinforcing the commitment to usercentered innovation and customer engagement.
• Customercentric Design principles  Collaborate closely with engineering design and UX teams to bring salesfocused features to life. Prioritize intuitive responsive design that promotes engagement and enhances overall sentiment.  Develop and integrate personalized recommendations and content leveraging user data to create tailored and meaningful customer journeys.  Advocate for sales needs by using data insights and industry trends to anticipate needs and exceed expectations. Conduct user feedback sessions with sales to inform needs and evaluate feature prioritization in line with overall company goals.
• Detailed ROI Reporting and Performance Tracking  Establish ROI and performance tracking systems that provide sales with realtime insights Evaluate / design comparison tools and analytics dashboards empowering sales to make datainformed decisions about how to progress the lead through the funnel.  Use data and analytics to gain insights into sales team behaviors and trends identifying opportunities to enhance product offerings and inform strategic decisionmaking.
• Product Consolidation Strategy  Strategize and manage the longterm migration of different critical features of legacy products to align with new strategic vision for our lead platform products.  Ensure that sales experience minimal disruption through change.  Develop clear communication plans to inform and support sales through product transitions providing resources that make the new enhancements intuitive and easy to adopt.
• Leadership and CrossFunctional Collaboration  Serve as a point of contact for product strategy across departments fostering close collaboration with engineering design customer support and data science teams.  Guide and mentor others providing clear direction and fostering a collaborative highperformance culture. Establish expertise cross domains and articulate a feature development impact to adjacent domains.

Qualifications :

Required Skills and Competencies :

Additional Information :

Why Join Us

This is an exceptional opportunity to be part of the development of a transformative product that will shape the future of how we best serve our families sales and communities.  As the Senior Product Manager youll be at the forefront of delivering value to our families in need and our senior living advisors empowering them with a platform that anticipates their needs and enhances their journey. If youre passionate about creating products that make a difference and enjoy working in collaborative fast paced environments wed love to hear from you.

Compensation

401(k) plus match

All your information will be kept confidential according to EEO guidelines.

LIKT1

LIREMOTE

Remote Work : Employment Type :

Fulltime

Key Skills

Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams

Vacancy : 1

Salary : $110,000