What are the responsibilities and job description for the Client Relations Advisor position at A Plus Auto Care?
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products and services to customers when appropriate
- Maintain accurate customer records and update information as needed
- Perform data entry tasks to input customer information and update accounts
- Communicate effectively with customers, colleagues, and management
- Handle outbound calls to follow up on customer inquiries or sales leads
Requirements:
- Previous experience in a customer service role is preferred
- Excellent phone etiquette and strong communication skills
- Proficient in data entry and computer skills
- General automotive knowledge is a plus
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and ability to think on your feet
- Sales experience or the ability to upsell products is desirable
We offer competitive compensation, a positive work environment, and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative.
Job Type: Full-time
Pay: $11.00 - $16.00 per hour
Benefits:
- On-the-job training
Shift:
- Day shift
- No nights
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $11 - $16