Clinical Director of Client Access and Engagement

The Director provides operational oversight to program supervisors and is jointly responsible for the development, management and clinical integrity of all client access and engagement, client navigation, clinical assessment, intake, and care coordination programs and functions. The Director works closely with the Executive Director of client access and engagement, other clinical and supervisory staff, as well as clients and the community to help inform and address needs, make recommendations, and support the implementation of strategic initiatives for client access and engagement services. The Director manages the reporting requirements for the client intake/assessment/client engagement programs in collaboration with other Directors, Executive Directors, CQI, and allied departments.

Daily Operation and Maintenance of client intake/assessment/access and engagement services:

• Support and ensure consistency in program design of client access and engagement services, program application (integrity), service delivery, and outcome measurement.

• Oversees the hiring and training of staff in client intake/assessment/access and engagement departments ensuring staff are supported to provide efficient and effective client access and engagement services.

• In collaboration with the CQI department, Executive Director of Client Access and Engagement services, Clinical Supervisors, clinical staff, and clients, develop, implement, and maintain outcome-tracking and program evaluation activities to enhance Continuous Quality Improvement functions for all service delivery and seamless operational status.

Direct service oversight:

• Ensure fidelity to evidence-based practices regarding assessment and triage of trauma-informed service provision across the lifespan.

• Provide consultation to Executive Directors, COO, and other Supervisors requisite to coordinating services, community education efforts, and clinical practice.

• In collaboration with CQI, Directors and Supervisors, lead the utilization of client contact reports to support direct care staff in meeting MOU requirements.

Crisis Intervention:

• Work collaboratively with Clinical Services and Mobile Crisis staff to ensure services meet the client's level of care.

• Perform continual on-call duties to support and coordinate crisis intervention and stabilization efforts to all Access and Engagement, Intake, and Assessment professional staff to assist the clients in de-escalating a crisis and developing a safety assessment with a behavior management plan.

• Provide consultation to all staff regarding crisis intervention skills including assessment, safety planning activities, and other emergency response considerations.

Knowledge, Skills, and Abilities Required to Perform the Job:

• Experience and skills in the following areas:

Working with hard to hard-to-reach or resistant individuals and families across the lifespanb. Collaborating with other disciplines and services. Awareness of, and sensitivity to, cultural and socio-economic characteristics of individuals and families.

• Supporting program management and development
• Counseling and theories of intervention that include: psychosocial functioning.
• Assessment skills and intervention strategies.
• Mobilizing individual and/or family strengths; and. the role of social, economic, and environmental factors in the development and resolution of personal and family problems.

Education and Experience Required:
​1. Master’s Degree in the social services field.

2. Must possess one of the following licenses: LPCC, LCSW, LMFT or any other independent practitioner status and current license accepted by the State of New Mexico for the provision of counseling or therapy and the supervision of counselors or clinical social workers.

3. Minimum of five (5) years of experience working in human services and experience working with adult populations including SUD, SED/SMI and Veterans.

4. Minimum of five (5) years experience in clinical supervision​

Job Type: Full-time

Pay: $90,000.00 - $103,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Addiction Medicine
• Trauma Medicine

Schedule:

• Monday to Friday

Ability to Relocate:

• Albuquerque, NM 87109: Relocate before starting work (Required)

Work Location: In person

Salary : $90,000 - $103,500