What are the responsibilities and job description for the Retail Customer Service Representative position at A Plus Marketing Group Inc.?
We are a privately owned marketing and sales firm based in Chicago. We specialize in producing direct and engaging service campaigns that are designed to bring a brand directly to their customer base. Currently, we are actively searching for top talent to join our Retail Customer Service Team and work with a renowned telecommunications brand. The Retail Customer Service Representative is an integral part of ensuring a seamless, notable customer experience, so the right individual for the job is a communications aficionado, is passionate about being in a service-based role, and thrives in a collaborative setting. If you consider yourself a team player and want to work for an organization that believes in the great good, then we are the organization for you. Retail Customer Service Representative Responsibilities : Engage directly with potential customers by addressing inquiries about our products and services Manages customer inquiries, concerns, and complaints related to order requests Suggests product solutions tailored to meet individual customer requirements Gather and evaluate customer information to generate product or service reports. Collaborates with the team to achieve collective goals and objectives Stays updated on our product offerings to provide accurate information and maintain a competitive advantage against competitors Executes any additional tasks as delegated. Retail Customer Service Representative Requirements : High school diploma or equivalent is required Bachelor’s Degree in Business Administration, Marketing, or Communications is highly regarded At least 1-2 years of experience in a customer service, sales or applicable role involving direct customer contact is required Positive mentality and solution-focused attitude Has a basic understanding of customer service principles including listening to the customers, building relationships, knowing the product and making every interaction count Excellent verbal and interpersonal skills with a high degree of professionalism Must be able to function as part of a team as well as independently Powered by JazzHR
