What are the responsibilities and job description for the Retail Customer Service Representative position at A Plus Marketing Group Inc.?
Job Description
Job Description
We are a privately owned marketing and sales firm based in Chicago. We specialize in producing direct and engaging service campaigns that are designed to bring a brand directly to their customer base. Currently, we are actively searching for top talent to join our Retail Customer Service Team and work with a renowned telecommunications brand.
The Retail Customer Service Representative is an integral part of ensuring a seamless, notable customer experience, so the right individual for the job is a communications aficionado, is passionate about being in a service-based role, and thrives in a collaborative setting. If you consider yourself a team player and want to work for an organization that believes in the great good, then we are the organization for you.
Retail Customer Service Representative Responsibilities :
- Engage directly with potential customers by addressing inquiries about our products and services
- Manages customer inquiries, concerns, and complaints related to order requests
- Suggests product solutions tailored to meet individual customer requirements
- Gather and evaluate customer information to generate product or service reports.
- Collaborates with the team to achieve collective goals and objectives
- Stays updated on our product offerings to provide accurate information and maintain a competitive advantage against competitors
- Executes any additional tasks as delegated.
Retail Customer Service Representative Requirements :
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