What are the responsibilities and job description for the Workforce Scheduler position at A.R. Mazzotta?
Temporary Workforce Scheduler – Cromwell, CT
A.R. Mazzotta is seeking a qualified candidate for a Temporary Workforce Scheduler position with our client in the Cromwell area. This is a full-time, contract role responsible for managing daily staffing schedules for the Contact Center using specialized workforce management technology, including CXOne WFM Software.
Job Details:
- Schedule: Monday - Friday, 10:00 AM - 6:30 PM
- Duration: Minimum of 2 months
- Start Date: March 17, 2025
- Pay Rate: $18 / hour
Key Responsibilities:
- Optimize staffing levels to meet program, client, and funder expectations
- Monitor real-time operations and Contact Center performance
- Forecast staffing needs and analyze performance metrics
- Prepare detailed reports to drive operational efficiency and cost-effectiveness
Qualifications:
- Prior experience in scheduling and workforce management
- Experience handling phone calls and skilled in data entry
- Strong analytical and organizational skills
- Proficiency with workforce management software, including CXOne WFM, preferred
- Ability to work full-time in-office for at least the first month
This is a great opportunity for a detail-oriented professional looking to contribute to a dynamic workforce team.
Interested candidates should apply today!
A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws.
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Salary : $18
